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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing top-notch customer service.
- Company: CVS Group plc is a leading UK veterinary services provider, dedicated to animal care and welfare.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and access to mental health support.
- Why this job: Make a difference in pets' lives while working in a supportive, passionate team environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: This role is permanent, offering 30 hours a week with shifts from Monday to Saturday.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Pet Doctors Veterinary Hospital - Newport.
Location: Newport
Contract: Permanent
Hours: 30 hours a week
Shift Pattern: 3 days between Mon - Sat
About the role:
- Answering phones and booking appointments
- Responding to queries via phone and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments and managing debt
- Delivering excellent customer service
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential; veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And more!
Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting the Home Office criteria.
CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and everyone feels able to deliver their best. We aim to build a workforce that is more representative of our diverse communities and the people we serve.
To apply for this position, please click 'Apply Now'.
Veterinary Receptionist employer: mvsvets
Contact Detail:
mvsvets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Pet Doctors Veterinary Hospital. Understanding their unique approach to veterinary care will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your passion for animals by volunteering or gaining experience in a similar environment. This not only enhances your CV but also gives you real-life examples to discuss during your interview.
✨Tip Number 3
Prepare to demonstrate your customer service skills by thinking of specific scenarios where you've successfully handled difficult situations. This will highlight your resilience and ability to cope with emotional circumstances.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially if you have experience with database management systems. Being proficient in these tools will show that you're ready to handle the administrative aspects of the role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pet Doctors Veterinary Hospital and how your skills align with their values.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, empathy, and proficiency in Microsoft Office. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at mvsvets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Be prepared to discuss how you've handled difficult conversations in the past, especially in emotionally charged situations.
✨Highlight Your Customer Service Experience
Since excellent customer service is crucial for this role, come ready to share specific examples from your previous roles. Discuss how you managed client queries and ensured a positive experience, particularly in a fast-paced environment.
✨Familiarise Yourself with the Practice
Before the interview, take some time to research Pet Doctors Veterinary Hospital and CVS Group. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
