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- Tasks: Lead a team, drive sales, and deliver exceptional customer service.
- Company: Welcome Break operates 60 service areas and 31 hotels across the UK.
- Benefits: Enjoy competitive pay, meal allowances, discounts, and career progression opportunities.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in customer service.
- Qualifications: Must be 18+, with experience in managing teams and a passion for customer service.
- Other info: Structured training and a clear career path await ambitious candidates.
The predicted salary is between 24000 - 36000 £ per year.
Welcome Break is one of the UK’s leading motorway service operators, running 60 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Heading up your own unit, you’ll lead the team and drive profitable sales growth. In return, you’ll get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you’re up for an exciting challenge, we’ll help you reach your full potential.
A Store Manager Would Ideally:
- Have a good track record managing a team and delivering results in a fast-moving customer service role.
- Be strongly business-focused with a desire to succeed.
- Be passionate about delivering exceptional customer service.
- Be an energetic people person who can inspire every member of your team.
- Be a good communicator, innovator, and problem solver.
- Have ambition to go far in their management career.
Key benefits for Store Managers:
- Competitive salary plus bonus
- £10 on-shift meal allowance
- 30 days’ holiday increase with service
- Contributory pension (after 3 months)
- Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
- My Welcome Break discounts - savings at hundreds of retailers
- Structured career path and bespoke training
- Free on-site parking
- Generous discounts on hotel rooms for you and family members
Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over.
UBM - Customer Services employer: Welcome Break
Contact Detail:
Welcome Break Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UBM - Customer Services
✨Tip Number 1
Familiarise yourself with Welcome Break's values and mission. Understanding their commitment to exceptional customer service will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to lead a team and drive sales. Highlighting specific achievements can set you apart and show that you have the right skills for the Store Manager role.
✨Tip Number 3
Network with current or former employees of Welcome Break. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for situational questions. Think about how you would handle common challenges in a fast-paced customer service environment, as this will show your readiness for the demands of the role.
We think you need these skills to ace UBM - Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your previous experiences align with the responsibilities of a Store Manager at Welcome Break.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and the ability to work under pressure. These are crucial for the Store Manager role and should be evident in your application.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Welcome Break and its brands in your application. Express why you want to work for them and how you can contribute to their success.
How to prepare for a job interview at Welcome Break
✨Show Your Leadership Skills
As a Store Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed a team in the past, highlighting your ability to inspire and motivate others.
✨Emphasise Customer Service Experience
Exceptional customer service is key in this role. Be prepared to discuss your previous experiences in customer-facing positions and how you handled challenging situations. Show that you understand the importance of customer satisfaction and how it drives business success.
✨Prepare for Business-Focused Questions
Since the role requires a strong business focus, expect questions related to sales growth and profitability. Think about how you've contributed to business objectives in your past roles and be ready to share strategies that worked for you.
✨Demonstrate Problem-Solving Skills
In a fast-paced environment like Welcome Break, problem-solving skills are essential. Prepare to discuss scenarios where you've had to think on your feet and resolve issues quickly. This will show your potential employer that you can handle pressure effectively.
