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For Companies At a Glance
- Tasks: Engage with customers, provide technical support, and present innovative media solutions.
- Company: Join Tencent, a global tech leader enhancing lives through innovative products and services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a cutting-edge team shaping the future of audio and video technology.
- Qualifications: Requires 3+ years in IT/cloud computing, strong communication skills, and familiarity with media tech.
- Other info: Diversity is celebrated here; we value unique perspectives that drive innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.
Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.
Position Overview
With over 20 years of research and experience in audio and video technology, Tencent Cloud launched Tencent Cloud Media Services, a new international audio and video brand, in 2022. It provides a one-stop media solution including instant messaging, video on demand, live streaming, and global acceleration. Through comprehensive audio and video SDKs and PaaS services, Tencent Cloud offers low-cost, efficient, and innovative solutions for the businesses of global customers.
Responsibilities:
- Work closely with the sales team as the point of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.
- Support the architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.
- Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goal and values. Effectively communicate the customer requirements and industry requirements to product development team.
- Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent's Cloud Media Services, strengthen and establish Tencent's industry customer network in the field of media services.
- Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, workshops etc.
Requirements:
- At least three years of work experience with a bachelor's degree or above in computer/IT/cloud computing related area.
- Excellent Chinese and English skills with fluency in communication, public speaking, and solution documents writing.
- Familiarity with the audio and video field, such as RTC products, live streaming, video on demand, encoding/decoding, and network transmission.
- Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers.
- Experience in related industries or working with public clouds is a plus.
- Excellent cross-cultural communication skills are preferred.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Contact Detail:
Tencent Cloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tencent Cloud Solution Architect (Video & Audio)
✨Tip Number 1
Familiarise yourself with Tencent's audio and video products. Understanding the specifics of their media services, such as live streaming and video on demand, will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals in the cloud computing and media industries. Attend relevant events or webinars to connect with potential colleagues and gain insights into the latest trends and technologies that Tencent is involved with.
✨Tip Number 3
Prepare to demonstrate your customer-oriented skills. Think of examples from your past experiences where you've successfully communicated technical solutions to clients, as this will be crucial for the role.
✨Tip Number 4
Brush up on your public speaking skills. Since the role involves presenting Tencent's media capabilities, being able to communicate confidently and clearly in both English and Chinese will set you apart from other candidates.
We think you need these skills to ace Tencent Cloud Solution Architect (Video & Audio)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Tencent Cloud Solution Architect position. Tailor your application to highlight relevant experience in audio and video technology.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in cloud computing, audio and video technologies, and customer service. Use specific examples to demonstrate how your skills align with the job description.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your proficiency in both English and Chinese. Include any relevant experiences that showcase your public speaking and documentation skills.
Tailor Your Cover Letter: Craft a compelling cover letter that connects your background to Tencent's mission and values. Discuss how your expertise can contribute to their Cloud Media Services and mention any familiarity with their products or industry solutions.
How to prepare for a job interview at Tencent Cloud
✨Know Your Tech Inside Out
Make sure you have a solid understanding of audio and video technologies, especially RTC products, live streaming, and encoding/decoding. Be prepared to discuss how these technologies can be applied in real-world scenarios.
✨Showcase Your Customer Service Skills
Since the role is customer-oriented, highlight your experience in maintaining customer relationships and providing technical support. Share specific examples of how you've successfully addressed customer needs in the past.
✨Prepare for Cross-Cultural Communication
Given Tencent's global presence, demonstrate your ability to communicate effectively across cultures. Be ready to discuss any previous experiences working with diverse teams or clients.
✨Engage with Industry Knowledge
Familiarise yourself with current trends in the media industry, particularly in OTT, social media, and gaming. Being able to discuss these topics will show your passion and understanding of the market.
