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- Tasks: Handle calls with customers, providing support and developing repayment plans.
- Company: Wescot Credit Services offers financial solutions and partners with top organisations in various sectors.
- Benefits: Enjoy a competitive salary, bonuses, 31 days holiday, discounts, and hybrid working options.
- Why this job: Make a real impact by helping customers regain financial stability in a supportive environment.
- Qualifications: Outstanding communication skills and a team player attitude are essential.
- Other info: Join a dedicated team with a focus on ethical practices and customer care.
The predicted salary is between 24091 - 26330 £ per year.
Wescot Credit Services is looking for a Call Centre Agent with outstanding communication skills to join our dedicated team. If you meet the qualifications and are ready to make a difference, we encourage you to apply today!
At Wescot Credit Services, we specialize in providing comprehensive financial solutions, including fully outsourced services, collections, and recoveries. As a contact centre-based business, we proudly partner with leading organizations in banking, utilities, telecoms, and retail finance to assist customers who may have fallen behind on repayments.
Our approach is rooted in understanding and empathy. We work closely with customers to develop affordable and sustainable repayment plans, ensuring financial stability and peace of mind.
We are authorised and regulated by the UK Financial Conduct Authority (FCA) and are proud members of the Credit Services Association (CSA). Our commitment to excellence drives us to set industry standards and deliver best practices in everything we do.
Why Join Wescot?
- Be part of a forward-thinking financial services team.
- Help shape positive outcomes for customers.
- Work in a company that values ethical and customer-focused practices.
Ready to take the next step in your career? Apply now and start making a meaningful impact at Wescot Credit Services!
About the Role
We are currently looking to grow our team of Call Centre Agents within our Saltcoats office. This is an exciting opportunity to develop a long-term career and become a valued member of our LBG team! We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Main Duties
- Handle inbound and outbound calls with potentially vulnerable customers.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
You’ll begin the role with a 3-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems. This will be based in our Saltcoats office, Monday – Friday: 9am-5pm.
Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Monday to Friday 9am – 8pm and Saturdays 8am – 5pm. You will work 2 in 6 Saturdays, with a day off during the week prior to a Saturday shift. You’ll be working a six-week rolling shift rotation, meaning you know where you need to be well in advance to help you plan.
It’s our customer specialist’s teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package, including:
- Salary from £24,091 (40 hrs per week) & rising depending on experience.
- Fantastic monthly bonus where you could earn around an additional £2000 per year!
- 31 days holiday including all bank holidays.
- Discount and cash back on hundreds of high-street shops.
- Lots of great monthly incentives where you can win a range of prizes and rewards.
- Hybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
Required Documents
CV/Resume
Application Process
Interested and qualified candidates should kindly apply.
Call Centre Agent at Wescot Credit Services employer: HipHopTune Media
Contact Detail:
HipHopTune Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent at Wescot Credit Services
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in areas like collections and recoveries. Understanding the challenges customers face can help you demonstrate empathy during interviews.
✨Tip Number 2
Practice your active listening skills. During the interview, show that you can listen attentively and respond thoughtfully, as this is crucial for a Call Centre Agent role.
✨Tip Number 3
Be prepared to discuss scenarios where you've had to handle difficult conversations. Sharing specific examples will highlight your resilience and ability to communicate effectively under pressure.
✨Tip Number 4
Research Wescot Credit Services and their values. Being able to articulate why you want to work for them and how you align with their customer-focused approach will make a strong impression.
We think you need these skills to ace Call Centre Agent at Wescot Credit Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in customer service or call centre roles. Use specific examples that demonstrate your ability to handle difficult conversations with empathy.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Wescot Credit Services' mission and values. Emphasise your commitment to customer care and how you can contribute to their goal of providing financial solutions.
Showcase Relevant Skills: In your application, clearly outline your active listening skills, resilience, and ability to manage sensitive topics. These are crucial for the role of a Call Centre Agent, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HipHopTune Media
✨Showcase Your Communication Skills
As a Call Centre Agent, communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Practice common scenarios you might encounter in the role, focusing on how you would handle difficult conversations with empathy.
✨Understand the Company Values
Familiarise yourself with Wescot Credit Services' commitment to ethical practices and customer focus. During the interview, express how your personal values align with theirs, and provide examples of how you've demonstrated similar values in past roles.
✨Prepare for Role-Specific Questions
Expect questions that assess your ability to handle vulnerable customers and deliver difficult news. Think of specific examples from your experience where you successfully managed sensitive situations, highlighting your empathy and resilience.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training programmes, and career progression within Wescot. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
