Customer Service Advisor - Manage At Home

Customer Service Advisor – Manage At Home

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Advisor at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

This role is to work within our online retail business, Manage At Home.

About the role

As the Customer Services Advisor for Medequip Assistive Technology Ltd, Manage At Home, you will be involved with providing sales conversion, customer service and administration support.

Your day-to-day responsibilities will include, but not be limited to:

• Provide excellent customer support for all phone and email enquiries
• Help meet challenging monthly sales targets
• Liaise with suppliers to acquire stock and delivery information
• Respond to Live Chat web enquiries
• Prepare quotations and invoices
• Respond to email, contact forms and catalogue requests
• Arrange installations, rentals and special delivery requests
• Process product returns and list clearance items on website
• Process VAT relief requests
• Help with picking, packing and despatch of customer orders when required
• Undertake administrative tasks as required by line manager

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

What we offer

• Potential for some homeworking, agreed with line manager
• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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