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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, dedicated to prioritising pets and their care.
- Benefits: Enjoy generous annual leave, staff discounts, and access to mental health support in a collaborative team.
- Why this job: Make a real impact on pets' lives while working in a supportive environment with passionate colleagues.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
- Other info: Part-time or full-time roles available, with shifts from Monday to Friday and one Saturday morning every three weeks.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Arbury Road Vets.
Location: Arbury Road Vets, 32 Arbury Road, Cambridge CB4 2JE
Contract: Part-time or full-time depending on the candidate
Hours: Minimum 15 hours per week
Shift Pattern: Monday - Friday, including 1 in 3 Saturday mornings
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person, and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential; veterinary experience is a plus!
- Resilient with the ability to handle potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience dealing with the public
- A positive attitude and strong teamwork skills
- Proficiency in Microsoft Office and other database management systems
What we can offer you:
- Salary aligned with the NMW
- Generous annual leave of 5 weeks plus Bank Holidays (pro-rata)
- Supportive and collaborative team environment
- Staff discount scheme on veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And more!
Note: We are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship for our clinical support roles, which do not meet the Home Office criteria.
CVS is committed to creating an inclusive workplace where all colleagues are encouraged and supported to be themselves, celebrating diversity and fostering an environment where everyone can deliver their best. We aim to build a workforce that better reflects our diverse communities and the clients we serve.
To apply for this position, please click 'Apply Now'.
Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Arbury Road Vets. Understanding their unique offerings will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in the practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will highlight your resilience and ability to empathise, which are crucial for a Veterinary Receptionist.
✨Tip Number 3
Research common veterinary terminology and procedures. Being knowledgeable about the basics can impress your interviewers and show that you're proactive about learning the industry.
✨Tip Number 4
Connect with current or former employees of CVS through platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Veterinary Receptionist, giving you an edge in your application.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Arbury Road Vets and how your skills align with their values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully handled customer queries or difficult situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and colleagues. Prepare examples of how you've successfully handled customer queries or difficult situations in the past, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the day-to-day duties of a Veterinary Receptionist. Be ready to discuss how your previous experience aligns with these responsibilities, such as booking appointments or handling insurance forms.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how they support their staff in dealing with emotional situations, which is crucial in a veterinary environment.
