Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client accounts, ensuring top-notch service and performance improvements.
- Company: Evolve revolutionises support for multi-site brands with tailored tech solutions since 2005.
- Benefits: Enjoy a competitive salary, collaborative culture, and the chance to make a real impact.
- Why this job: Join a passionate team where your innovative ideas can shine and drive success.
- Qualifications: Experience in facilities management or related fields, with strong client relationship skills required.
- Other info: Evolve is an Equal Opportunity Employer, promoting diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Join to apply for the Customer Success Director role at Evolve 4 days ago Be among the first 25 applicants Join to apply for the Customer Success Director role at Evolve Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Evolve Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Customer Success Director takes full ownership of key client accounts acting as the primary liaison between the client and internal teams. They are responsible for ensuring exceptional service delivery, driving performance improvements, managing contractual obligations, and identifying opportunities to grow the relationship and expand service offerings. This is a senior leadership role requiring a strategic thinker with strong commercial acumen, outstanding relationship management skills, and a deep understanding of the facilities management or related industries. Key Accountabilities Client & Account Management Serve as the main point of contact for assigned accounts, fostering long-term relationships based on trust and mutual success. Build and maintain strong senior-level relationships with key client stakeholders and decision-makers. Ensure all client expectations are met or exceeded through proactive account oversight and issue resolution. Strategic Planning & Performance Develop and implement account strategies aligned with client goals and business objectives. Oversee performance reporting and use data insights to drive service improvements and operational excellence. Identify and implement service improvement actions at both tactical and operational levels. Lead and mentor Account Executives and other team members, fostering a high-performance culture focused on service excellence and professional development. Ensure team roles and responsibilities are clearly defined and performance objectives are regularly reviewed. Monitor account performance metrics, service level agreements (SLAs), and key deliverables to ensure contractual compliance and customer satisfaction. Manage account budgets in collaboration with the finance team, maintaining a focus on profitability, cost-efficiency, and value delivery. Business Development Proactively identify growth opportunities within existing accounts, including upselling, cross-selling, and expansion of services. Support the preparation of business cases, proposals, and presentations for new initiatives or contract renewals. About you: Industry relevant qualifications and demonstrable experience (e.g., Business, Facilities Management, Engineering). Proven experience in a similar role within a facilities management or related industry. Strong understanding of facilities management practices, regulations, and industry trends. Excellent client relationship management skills with a track record of building and maintaining long-term client partnerships. Demonstrated experience in team management, including performance management and development. Sound financial acumen and experience managing budgets. Strong communication, negotiation, and presentation skills. Ability to work well under pressure and adapt to changing priorities Relevant professional certifications may be advantageous Why Evolve? At Evolve, you\’ll be joining a dynamic and passionate team that\’s committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company\’s success. We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far. To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/ Evolve is an Equal Opportunity Employer All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Evolve by 2x Get notified about new Director of Customer Success jobs in Wigan, England, United Kingdom . Head of CSM (Customer Success Management) Manchester Area, United Kingdom 3 weeks ago Head of CSM (Customer Success Management) (Fixed Term Contract – 12 month Maternity Cover) Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Lancashire, England, United Kingdom 2 days ago Director of Operations | Adult Social Care I Lancashire Lancashire, England, United Kingdom 5 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Strategic Client Engagement Director – Oracle Applications and Managed Services Manchester, England, United Kingdom 2 days ago Manchester, England, United Kingdom 4 weeks ago Director, Sanctions Operations Transformation Greater Manchester, England, United Kingdom 2 weeks ago Southport, England, United Kingdom 2 days ago North West, England, United Kingdom 2 weeks ago Manchester Area, United Kingdom 3 days ago National Accounts Director – Sustainable & Renewable Technologies Manchester, England, United Kingdom 3 weeks ago National Accounts Director – Sustainable & Renewable Technologies Liverpool, England, United Kingdom 1 week ago Sales Director – Maternity Cover 1 year FTC Manchester Area, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Warrington, England, United Kingdom 1 week ago Greater Manchester, England, United Kingdom 3 days ago Salford, England, United Kingdom 1 month ago Sales Director – Maternity Cover 1 year FTC Manchester, England, United Kingdom 2 weeks ago Business Development Director – Financial Services UK Manchester, England, United Kingdom 2 weeks ago Lancashire, England, United Kingdom 2 weeks ago Sales Director – Maternity Cover 1 year FTC Manchester Area, United Kingdom 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Contact Detail:
Evolve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Director
✨Tip Number 1
Research Evolve's current client base and understand their unique challenges. This will help you tailor your conversations during interviews, showcasing your ability to address specific needs and build strong relationships.
✨Tip Number 2
Network with professionals in the facilities management industry. Attend relevant events or join online forums to connect with potential colleagues or clients, which can give you insights into the role and the company culture at Evolve.
✨Tip Number 3
Prepare to discuss your experience in managing client accounts and driving performance improvements. Use specific examples that demonstrate your strategic thinking and ability to foster long-term relationships.
✨Tip Number 4
Familiarise yourself with the latest trends in customer success and facilities management. Being knowledgeable about industry developments will not only impress during interviews but also show your commitment to staying ahead in the field.
We think you need these skills to ace Customer Success Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and facilities management. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and relationship management skills. Mention specific examples of how you've successfully managed client accounts and driven performance improvements in previous roles.
Highlight Relevant Achievements: In your application, focus on quantifiable achievements that relate to the key accountabilities of the role. For instance, discuss how you improved client satisfaction scores or successfully managed budgets.
Showcase Your Leadership Skills: Since this is a senior leadership role, emphasise your experience in team management and mentoring. Provide examples of how you've fostered a high-performance culture and developed team members in past positions.
How to prepare for a job interview at Evolve
✨Understand Evolve's Mission
Before your interview, make sure you grasp Evolve's commitment to revolutionising support for multi-site brands. Familiarise yourself with their services and how they differ from traditional technology providers. This knowledge will help you align your answers with their values.
✨Showcase Your Relationship Management Skills
As a Customer Success Director, you'll need to demonstrate your ability to build and maintain strong relationships. Prepare examples of how you've successfully managed client accounts in the past, focusing on trust-building and long-term partnerships.
✨Prepare for Strategic Discussions
Expect questions about strategic planning and performance improvement. Be ready to discuss how you've developed account strategies in previous roles and how you used data insights to drive service improvements. Highlight your experience in managing budgets and ensuring profitability.
✨Demonstrate Leadership Qualities
This role requires strong leadership skills. Be prepared to talk about your experience in mentoring team members and fostering a high-performance culture. Share specific instances where you've led teams to achieve exceptional results and how you handle performance management.
