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For Companies At a Glance
- Tasks: Greet and serve customers, ensuring a memorable shopping experience.
- Company: Join FatFace, a brand committed to quality products and customer satisfaction.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a fun team that values your input and promotes a positive culture.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Flexible hours perfect for students; embrace a role with social and environmental impact.
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills, processing sales, orders, and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set ups, and launches.
- To abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
- Deliver excellent customer service standards focusing on customer needs and satisfaction.
- Exhibit a passionate commitment and enthusiasm for the FatFace brand, reflecting our brand vision and values through everything you do.
- Align self to the company's social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively provide a personal, genuine, and authentic approach.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team by embracing every opportunity to be a part of what's going on.
- Enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
- Proactively offer customers alternative ways to buy across our whole multichannel proposition.
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping, and stock replenishment.
Experience
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc.).
- THRIVE, our learning management system - access from day one with thousands of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies, i.e. Maternity Leave.
- Refer a friend scheme.
Didcot Store Crew (Part-Time) employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Didcot Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its products. Understanding their values and product range will help you connect with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident in providing exceptional service and handling various customer interactions.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. Highlighting your positive attitude and ability to work under pressure will make you stand out.
✨Tip Number 4
Be prepared to discuss how you can contribute to the company's social and environmental mission. Think of specific examples or ideas that align with their values, as this will demonstrate your genuine interest in the role.
We think you need these skills to ace Didcot Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with the customer service focus and team dynamics mentioned.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the FatFace brand and your commitment to excellent customer service. Use specific examples from your past experiences to demonstrate your interpersonal skills and ability to work in a team.
Highlight Relevant Experience: If you have previous experience in customer service, make sure to detail it in your CV. Even if you don't have direct experience, think about transferable skills from other roles or activities that showcase your ability to engage with customers positively.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Enthusiasm
Make sure to express your genuine interest in the role and the company. Talk about why you love the FatFace brand and how you can contribute to creating memorable experiences for customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight your ability to listen to customer needs and offer tailored solutions, as this is crucial for the Didcot Store Crew position.
✨Be a Team Player
Emphasise your ability to work well within a team. Share instances where you collaborated with others to achieve a common goal, as teamwork is essential in a retail environment.
✨Know the Products
Familiarise yourself with the types of products FatFace offers. Being knowledgeable about their range will help you answer questions confidently and show that you're proactive about learning.
