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- Tasks: Lead a team ensuring excellent patient service and accurate data management.
- Company: Join Ramsay Health Care, a respected global hospital group with over 50 years of experience.
- Benefits: Enjoy 25 days leave, private medical cover, flexible shifts, and free training.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication skills and experience in managing patient pathways are essential.
- Other info: This role is based at Woodlands Hospital in Kettering, with a focus on teamwork and patient care.
Location: Woodlands Hospital, Kettering
Hours: 37.5 hours per week, Full-time, Monday to Friday between 09.00 and 17.00
Salary: Depending on experiences + Benefits
Summary: Woodland Hospital is one of Northamptonshire's leading private hospitals located in Kettering. The hospital offers a wide range of treatments and services.
The role: We currently have a great opportunity for a NHS Appointments Team Lead to join our team at Woodlands Hospital, based at Kettering. The main objective of the role is data quality and commitment to excellent Customer Service whilst ensuring close working relationships with teams across both hospitals.
You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team. As a NHS Appointments Team Leader, you will need to demonstrate significant experience in managing patient pathways. You will have excellent communication and organisational skills with the ability to negotiate and liaise effectively within a team-based environment.
You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role.
You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience whilst ensuring accuracy of data throughout a patient’s journey. This role will report directly to the Hospital’s Administration Manager.
Key Duties:
- Conduct Performance Development Reviews (PDR’s) and regular Team Meetings
- Employee Rostering, Inductions and Absence Management
- Manage the team to ensure complex patient pathways from multiple specialties, in line with the agreed Hospital Access Policy
- Provide advice to Consultants and Administration teams where there is a lack of awareness or following of the policy
- Liaise with Administrative, Operational and Clinical Teams to ensure that elective access standards are being actively monitored and managed
- Managing the Hospital telephone system, ensuring all calls are answered in agreed timescales and directed accordingly
- Ensure all records and reports are maintained and kept up to date
What you’ll bring with you:
- Be confident in engaging with a variety of people particularly in a high-end setting
- Excellent communication skills both face to face, over the phone and in writing
- Proven ability to make decisions and establish priorities under conflicting demands
- Very organised, a good communicator with a high degree of computer literacy
- The ability to successfully influence at all levels within the hospital
- A flexible and positive attitude
Benefits:
- 25 Days Leave + Bank Holidays
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced Competitive Parental Leave Policies
- Private Medical Cover with option to add partner & dependants
- Life Assurance (Death in Service) x3 base salary
- Free Training and Development via the Ramsay Academy
- Free Parking on site (where possible)
- Subsidised staff restaurant (where possible)
- Employee Assistance Programme
- Cycle2Work scheme available, in partnership with Halfords
- The Blue Light Card Scheme
About Us: Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. We are well known for our strong, long-standing relationship with the NHS.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
NHS Appointments Team Lead employer: Ramsay Health Care UK
Contact Detail:
Ramsay Health Care UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS Appointments Team Lead
✨Tip Number 1
Familiarise yourself with the NHS and Ramsay Health Care's values and mission. Understanding their commitment to patient care and employee welfare will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Ramsay Health Care. Engaging with them can provide insights into the company culture and expectations for the NHS Appointments Team Lead role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed patient pathways in previous roles. Highlighting your experience in leading teams and ensuring data accuracy will demonstrate your capability for this position.
✨Tip Number 4
Showcase your communication skills by preparing questions to ask during the interview. This not only demonstrates your interest in the role but also allows you to assess if the position aligns with your career goals and values.
We think you need these skills to ace NHS Appointments Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing patient pathways and leading teams. Use specific examples that demonstrate your communication and organisational skills, as these are crucial for the NHS Appointments Team Lead role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the values of Ramsay Health Care. Mention how your skills align with the job requirements, particularly your ability to inspire and lead a team while ensuring excellent customer service.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed complex patient pathways or worked closely with clinical and administrative teams. This will show your understanding of the healthcare environment and your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the NHS Appointments Team Lead position.
How to prepare for a job interview at Ramsay Health Care UK
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and interpersonal skills. Highlight any specific instances where you inspired your team or improved performance.
✨Understand Patient Pathways
Familiarise yourself with the concept of patient pathways and how they operate within the NHS framework. Be ready to discuss your experience in managing these pathways and how you ensure data accuracy and efficiency in patient care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in this role and how you would address them, particularly in a busy hospital environment.
✨Emphasise Your Customer Service Commitment
The role requires a strong commitment to customer service. Be prepared to discuss how you have previously ensured a positive experience for patients and how you would maintain high standards of service in your new role.
