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- Tasks: Coordinate customer service and maintenance tasks while ensuring customer satisfaction.
- Company: Cala Group is a leading UK housebuilder focused on creating vibrant communities.
- Benefits: Enjoy a blend of office and home working, plus opportunities for personal growth.
- Why this job: Join a dynamic team dedicated to exceptional customer experiences and sustainable practices.
- Qualifications: Previous customer service experience and strong IT skills are essential; Salesforce knowledge is a plus.
- Other info: Diversity and inclusion are key values; adjustments can be made during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a Customer Service Coordinator to join their team based in Aberdeen. This role will involve a blend of office and home working. Reporting to the Customer Service Manager, your main responsibility is to ensure customer satisfaction is achieved and provide a high level of administration support.
You will be the first point of contact for customers with issues which involves co-ordinating remedial works with purchasers and nominated trades. You will be responsible for receiving calls from customers regarding maintenance required, recording a history of contact on the Salesforce database and coordinating any maintenance work required to ensure issues are dealt with in a timely and efficient manner. Above all you will communicate with customers to ensure they are fully aware of the maintenance progress to their property.
You will take ownership of all enquiries to the department; prepare and process invoices and surveys, ensuring deadlines for completion are consistently met. You will escalate and highlight feedback issues to the relevant department and ensure customer satisfaction is maintained.
About You
The successful candidate must have previous customer service experience, be highly organised, IT literate and have the proven ability to work under pressure and manage their own workload with flexibility. Experience of using Salesforce would be highly beneficial. You will have excellent written and verbal communication skills as well as being confident, assertive and capable of displaying a professional manner at all times. As this role is responsible for being in regular contact with the maintenance and construction teams, experience working for a housebuilder and an understanding of the build process would be advantageous.
Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work.
If we need to adjust anything in our recruitment process to support you, please contact careers@cala.co.uk.
About Us
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience.
This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
Contact Detail:
Cala Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Salesforce, as it's mentioned as a beneficial skill for this role. Consider taking an online course or tutorial to boost your confidence in using the platform, which will help you stand out during the interview.
✨Tip Number 2
Research the Cala Group and their approach to customer service. Understanding their values and mission can help you tailor your responses in the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare examples from your previous customer service experience that demonstrate your ability to handle pressure and manage multiple tasks. This will showcase your organisational skills and ability to maintain customer satisfaction.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being articulate and professional is key. Consider doing mock interviews with friends or family to refine your delivery.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any administrative skills. Emphasise your ability to work under pressure and manage workloads, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your communication skills and familiarity with Salesforce, if applicable.
Showcase Relevant Skills: Clearly outline your IT literacy and organisational skills in your application. Provide examples of how you've successfully managed customer enquiries or coordinated tasks in previous roles.
Highlight Teamwork Experience: Since the role involves regular contact with maintenance and construction teams, mention any past experiences where you collaborated with different departments or teams to achieve a common goal.
How to prepare for a job interview at Cala Group Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled customer issues, ensuring you demonstrate your ability to maintain high levels of satisfaction.
✨Familiarise Yourself with Salesforce
Since experience with Salesforce is beneficial for this role, take some time to brush up on your knowledge of the platform. Be prepared to discuss how you've used it in past roles or how you would approach using it in this position.
✨Demonstrate Organisational Skills
As the role requires managing multiple tasks under pressure, be ready to discuss your organisational strategies. You might want to share examples of how you've prioritised tasks and met deadlines in previous jobs.
✨Communicate Clearly and Professionally
Since you'll be the first point of contact for customers, it's crucial to exhibit excellent communication skills. Practice articulating your thoughts clearly and confidently, as well as maintaining a professional tone throughout the interview.
