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- Tasks: Deliver exceptional cocktail and table service while engaging with guests during events.
- Company: Join the vibrant team at The House of KOKO, a dynamic late-night venue.
- Benefits: Enjoy flexible part-time hours with opportunities for tips and a lively work environment.
- Why this job: Be part of an energetic atmosphere, creating memorable experiences for guests at exciting events.
- Qualifications: 2+ years in a fast-paced service role; charisma and strong communication skills are essential.
- Other info: Must be available for evening and weekend shifts; right to work in the UK required.
Please note this is a beverage-led role focussing on cocktail and table service. We are offering part-time contracts with shifts covering Friday and Saturday evening shifts, between the hours 22:00 – 04:00, in line with the operational timings.
As a Club Waiter, you will excel in delivering exceptional service while actively engaging with our members and guests during member activations, ranging from live music, DJ sets and performance events. Your role will focus on creating a welcoming atmosphere and delivering an elevated experience that keeps guests coming back for more, all while contributing to the club's commercial success.
With a passion for hospitality, an engaging mindset, and a commitment to excellence, you will help shape the energy of The House of KOKO, ensuring that each visit is a memorable experience.
Role & Responsibilities- Provide exceptional and engaging service, ensuring a lively atmosphere that resonates with the club's energy.
- Foster genuine connections with members and guests, creating personalized experiences that enhance their time at the venue.
- Anticipate guest needs and be proactive in delivering tailored service, ensuring a seamless experience throughout their visit.
- Collaborate closely with the bar team to ensure timely drink delivery and maintain high service standards during busy late-night hours.
- Ensure all service areas are well-prepared and stocked, maintaining high operational standards for a smooth service flow.
- Monitor floor activity and guest interactions, stepping in proactively to maintain high energy and resolve any challenges.
- Uphold rigorous health, safety, and hygiene standards, ensuring a safe and compliant environment for all guests and staff.
- Keep the workspace organised and presentable, ensuring all service items are readily available and in good condition.
- Work closely with fellow waitstaff, bartenders, and management to foster a cohesive and energetic team dynamic.
- Lead by example, demonstrating a strong work ethic and a positive attitude during peak service times.
- Mentor and support junior staff, sharing knowledge and encouraging a culture of accountability and excellence.
- Engage with team members to create a collaborative environment that promotes creativity and a shared commitment to outstanding service.
- Identify opportunities to enhance the guest experience, encouraging engagement through creative promotions and events.
- Collaborate with management to implement strategies that improve service flow, guest satisfaction, and overall commercial performance.
- Contribute to membership engagement activations, ensuring that each initiative resonates with our guests and enhances their club experience.
- A minimum of 2+ years’ experience in a service role within a dynamic, late-night hospitality setting & ideally within a members club, is essential.
- Charismatic and engaging, with the ability to connect effortlessly with guests and create a memorable atmosphere.
- Strong understanding of service excellence and the importance of enhancing the guest experience in a fast-paced environment.
- Excellent communication and interpersonal skills, able to collaborate effectively with colleagues across various teams.
- A proactive and energetic approach to service, thriving in an environment where excitement and engagement are key.
- Detail-oriented, ensuring all aspects of service are executed to the highest standard.
- Availability to work flexible hours, including evenings, weekends, and high-profile events.
Please note we are only able to consider applicants with the right to work in the UK.
To apply please send your CV to joinus@koko.co.uk.
Club Waiter – Part-time employer: KOKO
Contact Detail:
KOKO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Waiter – Part-time
✨Tip Number 1
Familiarise yourself with the club's atmosphere and offerings. Visit KOKO if possible, or check out their social media to understand the vibe and what makes their service stand out. This knowledge will help you engage more authentically during your interactions.
✨Tip Number 2
Network with current or former staff members. They can provide valuable insights into the club's culture and expectations, which can give you an edge in understanding how to fit in and excel in the role.
✨Tip Number 3
Demonstrate your passion for hospitality by attending events similar to those at KOKO. Engaging in the nightlife scene will not only enhance your experience but also show your commitment to the industry when you discuss it during interviews.
✨Tip Number 4
Prepare to showcase your interpersonal skills. Think of examples where you've created memorable experiences for guests in previous roles. Being able to articulate these stories will highlight your suitability for a position that thrives on guest engagement.
We think you need these skills to ace Club Waiter – Part-time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially in late-night settings. Emphasise any roles where you provided exceptional service or engaged with guests, as this is crucial for the Club Waiter position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences. Mention specific examples of how you've fostered connections with guests in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, teamwork, and attention to detail. Make sure to mention your proactive approach to service and your ability to thrive in a fast-paced environment.
Show Your Availability: Clearly state your availability for flexible hours, including evenings and weekends, as this is essential for the role. This shows your commitment and willingness to meet the club's operational needs.
How to prepare for a job interview at KOKO
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create memorable moments for guests, as this role is all about delivering exceptional service.
✨Demonstrate Your Communication Skills
Since the role involves engaging with members and guests, highlight your excellent communication skills. Be prepared to discuss how you've effectively collaborated with team members in previous roles to enhance the guest experience.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations in a busy club environment. Think of examples from your past experience where you successfully managed high-pressure scenarios or resolved guest complaints.
✨Emphasise Teamwork and Energy
The House of KOKO thrives on a vibrant atmosphere, so be ready to talk about how you contribute to a positive team dynamic. Share instances where you supported colleagues or led by example during peak service times to maintain high energy levels.
