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- Tasks: Support the management team and enhance customer service in-store.
- Company: Join JD Sports, a leading global retailer in sports fashion with over 3,400 stores worldwide.
- Benefits: Enjoy a discretionary bonus, staff discounts, and personal development opportunities.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a thriving industry.
- Qualifications: Retail experience is a plus; strong communication and IT skills are essential.
- Other info: Applications will be reviewed within two weeks; successful candidates will be invited for interviews.
The predicted salary is between 24000 - 36000 £ per year.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview:
Being part of the store's Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.
Customer Service
- Provide customers with excellent levels of Customer service.
- Deal with customer complaints and enquiries, providing the best possible outcome.
- Ensure the personal appearance of sales staff is in line with company guidelines.
- Have an understanding of the Customer Service measuring programme.
- Ensure that targets are achieved and, where possible, exceeded.
- Monitor staff service levels in order to maximise store sales.
- Utilise in-store devices, making sure that the customer is offered the whole product range.
- Use reports to assist you in product placement of key selling lines.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Provide assistance with the maintenance of standards on the sales floor.
- Keep stock clean and presentable at all times.
Training & Development
- Encourage personal progression throughout your store.
- Provide assistance with the induction and training of new starters.
- Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.
Skills/Experience/Knowledge Needed
- Retail Supervisor experience would be advantageous.
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
- Discretionary Bonus Scheme
- Staff Discount On JD Group and other brands within the organisation
- Personal development opportunities to learn and develop at work.
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
JD Sports - Supervisor employer: JD Sports Fashion
Contact Detail:
JD Sports Fashion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JD Sports - Supervisor
✨Tip Number 1
Familiarise yourself with JD Sports' brand values and customer service philosophy. Understanding their commitment to being a people-led and customer-focused organisation will help you align your responses during interviews.
✨Tip Number 2
Showcase your retail management experience by preparing specific examples of how you've successfully led teams or improved customer service in previous roles. This will demonstrate your capability to handle the responsibilities of a Supervisor.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Outlook, Word, and Excel. Being proficient in these tools can set you apart, as they are essential for managing reports and communication within the store.
✨Tip Number 4
Prepare to discuss how you would motivate and develop staff. JD Sports values personal progression, so having a clear strategy for training and supporting your team will show that you're a great fit for their culture.
We think you need these skills to ace JD Sports - Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supervisor position at JD Sports. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant retail management experience. Emphasise your customer service skills, IT proficiency, and any supervisory roles you've held in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service or led a team, demonstrating your fit for the JD Sports culture.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at JD Sports Fashion
✨Understand the Company Culture
Before your interview, take some time to research JD Sports and its company culture. Familiarise yourself with their values, especially their focus on being people-led and customer-focused. This will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Supervisor, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer complaints or improved service levels. Highlight how you can contribute to maintaining high standards in the store.
✨Demonstrate Leadership Qualities
Since the role involves supervising staff, be ready to discuss your leadership style. Share specific instances where you motivated a team or assisted in training new employees. This will show that you have the managerial skills they are looking for.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle various scenarios in the store. Think about challenges you might face as a Supervisor and how you would address them. This preparation will help you respond confidently during the interview.
