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For Companies At a Glance
- Tasks: Welcome customers, serve drinks and food, and operate the till.
- Company: Join Johnstons of Elgin, a luxury brand with over 220 years of heritage.
- Benefits: Enjoy competitive pay, generous holidays, and employee discounts.
- Why this job: Be part of a supportive team delivering a 5-star experience in a vibrant environment.
- Qualifications: Previous customer service experience preferred; must be a team player with great communication skills.
- Other info: Flexible hours with weekend shifts; perfect for students looking to earn while studying.
Location: Hawick
Hours: Temporary. Weekend work and holiday cover. 5 hours per week.
Salary: Starting from £12.60 per hour.
Who We're Looking For
The Coffee Shop Assistant works at the ‘front of house’ of our coffee shop to support the kitchen service; ensuring that the highest standard of service is maintained, and exceptional customer service is delivered at all times. Are you interested in joining our hardworking restaurant team who strive to deliver a 5-star visitor experience to our customers? If so, we would like to hear from you.
Key qualities we’re looking for:
- Preferably have previous experience within a fast-paced, customer-facing environment
- Be a team player
- Have a pro-active approach and can-do attitude
- Have excellent communication skills
- Be able to stay calm under pressure
- Be committed to exceeding customer expectations every time
About the Role
You will be:
- Welcoming customers
- Making and serving drinks
- Operating the till
- Serving food
- Demonstrating your product knowledge to customers by advising and assisting with food orders
Experience is preferred.
What You Can Expect from Us
At Johnstons of Elgin, we value our team and understand that our people are at the heart of our success. Here’s what we offer:
- Competitive Salary
- Pension Contribution
- Life Assurance
- Work-Life Balance
- Generous Holiday Allowance
- Employee Assistance Program
- Cycle to Work Scheme
- Tech Scheme
- Voluntary Dental Plan
- Voluntary Critical Illness Cover
- Multiple Employee Discounts
- Social Events
About Us
Johnstons of Elgin is a luxury clothing brand with a rich heritage, spanning over 220 years. We’ve built a reputation for excellence in working with the world’s finest fibres, using state-of-the-art technology combined with traditional craftsmanship. Our commitment to sustainability is woven into everything we do, from sourcing natural, renewable fibres to minimizing our environmental impact.
As a family-owned business, we take pride in fostering a supportive and inclusive workplace. We believe in equal opportunities for all, embrace diversity and encourage applications from people of all backgrounds and experiences.
Interested?
If this sounds like the right opportunity for you, we’d love to hear from you! Join us at Johnstons of Elgin, where tradition meets innovation, and be part of a team that values craftsmanship and quality above all.
Please note: All applicants must have the legal right to work in the UK.
Closing date: 23 May 2025
Coffee Shop Assistant employer: Johnstons of Elgin
Contact Detail:
Johnstons of Elgin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Assistant
✨Tip Number 1
Familiarise yourself with the coffee shop's menu and offerings. Being knowledgeable about the products will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during any informal conversations.
✨Tip Number 2
Visit the coffee shop before applying to get a feel for the atmosphere and customer service style. This will allow you to tailor your approach when speaking to the hiring team, showing that you understand their values and expectations.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the work culture and what the management looks for in candidates, which can give you an edge during your discussions.
✨Tip Number 4
Prepare to showcase your customer service skills through examples from past experiences. Think of specific situations where you went above and beyond for a customer, as this aligns with the company's commitment to exceptional service.
We think you need these skills to ace Coffee Shop Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any previous experience in customer service or fast-paced environments. Emphasise skills like teamwork, communication, and your ability to stay calm under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities they are looking for, such as a proactive approach and commitment to exceeding customer expectations.
Showcase Relevant Experience: If you have experience in a coffee shop or similar setting, detail your responsibilities and achievements. Use examples to demonstrate how you provided exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Johnstons of Elgin
✨Show Your Customer Service Skills
Since the role requires exceptional customer service, be prepared to share examples of how you've provided great service in previous jobs. Highlight your ability to stay calm under pressure and exceed customer expectations.
✨Demonstrate Team Spirit
As a Coffee Shop Assistant, you'll need to work well with others. Be ready to discuss your experience as a team player and how you contribute positively to a team environment.
✨Know the Menu
Familiarise yourself with the types of drinks and food that the coffee shop offers. Being able to demonstrate product knowledge during the interview will show your enthusiasm for the role and help you assist customers effectively.
✨Prepare for Common Interview Questions
Think about how you would answer questions related to handling difficult customers, working in a fast-paced environment, and your approach to teamwork. Practising these responses can help you feel more confident during the interview.
