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For Companies At a Glance
- Tasks: Provide IT support for Macs, PCs, and Microsoft 365 while developing essential technical skills.
- Company: Onecom is an award-winning provider of Communication Technology, delivering exceptional customer experiences.
- Benefits: Enjoy 25 days holiday, flexible leave options, and perks like a new electric car lease.
- Why this job: Kickstart your IT career in a supportive environment with opportunities for personal development and training.
- Qualifications: Strong communication skills and a passion for IT are essential; no prior experience required.
- Other info: Join a diverse team committed to innovation and excellence in customer service.
Join our Team as an IT Apprentice!
Location: Swindon
Salary: Apprentice wage £7.55 per hour for first 12 months of training
Hours: 37.5 hours per week, shifts between 8am - 6pm
About The Role
Are you ready to kickstart your career in IT support? As an IT Apprentice at Onecom, you'll provide remote and on-site IT support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll develop essential skills in fault finding, diagnostics, and system maintenance while ensuring high levels of customer service. If you have a can-do attitude and a passion for IT, this apprenticeship is for you!
What Makes You a Great Fit
- Excellent interpersonal and customer-facing communication skills
- Strong organisational skills with the ability to remain focussed under pressure
- Actively maintain technical knowledge of current IT technology offerings and solutions
- Proactively research and find solutions for customer issues
- Ability to work flexibly in a high-pressure, fast-paced environment
Key Responsibilities
- Provide technical IT support, ensuring customers are dealt with promptly and within SLA
- Accurately log customer incidents and requests within the CRM, assessing ticket severity
- Provide technical expertise to resolve customer incidents and service requests
- Maintain a high level of customer service for incidents and service requests
- Update the CRM effectively and manage customer tickets
- Develop and maintain excellent relationships with customers, becoming a trusted source of advice
- Collaborate with ITMS Service Desk members to provide outstanding service
- Continue personal development through training on relevant products and business knowledge
Perks For Our People
- Holidays: 25 days + bank holidays and buy/sell options
- Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
- EV Scheme: Lease a brand-new electric car
- Lifestyle: 9% combined pension contribution and 4x salary life assurance
- Rewards: Quarterly and annual employee awards, discounts on tech
- Socials: All-expenses-paid company events
- Development: In-House Training Academy
- Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who We Are
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our Values
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
Ed&i
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
IT Apprentice employer: Russell
Contact Detail:
Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with the latest IT technologies and trends. This will not only help you in interviews but also show your genuine interest in the field, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with customers, being able to demonstrate your ability to communicate effectively and handle issues calmly will set you apart.
✨Tip Number 3
Network with current or former IT apprentices or professionals in the field. They can provide valuable insights into the role and may even refer you, increasing your chances of landing the job.
✨Tip Number 4
Be prepared to discuss real-life scenarios where you've demonstrated problem-solving skills. Think of examples from school projects or personal experiences that showcase your ability to troubleshoot and find solutions.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Apprentice role. Emphasise any customer service experience, technical knowledge, or IT-related coursework.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific aspects of the job description that excite you and how you can contribute to the team.
Showcase Your Technical Skills: In your application, include any technical skills you possess, such as familiarity with Microsoft 365, troubleshooting experience, or knowledge of both Macs and PCs. This will demonstrate your readiness for the role.
Highlight Soft Skills: Since the role requires excellent interpersonal and communication skills, provide examples in your application that illustrate your ability to work under pressure and maintain a high level of customer service.
How to prepare for a job interview at Russell
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any personal projects or experiences that demonstrate your interest in the field, as this will show the interviewer that you are genuinely excited about the role.
✨Demonstrate Customer Service Skills
Since the role involves providing customer support, be prepared to discuss how you've handled customer interactions in the past. Use examples that highlight your communication skills and ability to resolve issues effectively, even under pressure.
✨Research the Company
Familiarise yourself with Onecom's services and values before the interview. Understanding their commitment to innovation and customer experience will allow you to tailor your answers and show that you align with their mission.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to IT support, including common issues with Macs, PCs, and Microsoft 365. Be ready to answer questions about troubleshooting and diagnostics, as well as demonstrate your problem-solving approach.
