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For Companies At a Glance
- Tasks: Join our team to serve customers, manage stock, and create a welcoming atmosphere.
- Company: Tesco is dedicated to serving customers and communities sustainably every day.
- Benefits: Enjoy flexible hours, 20+ days holiday, discounts, and wellbeing resources.
- Why this job: Be part of a diverse team, learn new skills, and make a real impact.
- Qualifications: Must be over 18 with a passion for customer service and teamwork.
- Other info: Flexible working options available; we value diversity and inclusion.
About the role
Availability Window
- Sun 06:00:00 - 10:15:00
- Fri 06:00:00 - 12:00:00
- Sat 06:00:00 - 13:00:00
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12), we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; therefore, if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store, and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things, and be part of a diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
PLEASE NOTE: YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
Responsibilities
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within your store.
- Working across the store in service, picking, and replenishment areas as required.
- Applying your training to work safely, effectively, and serve customers brilliantly.
- Making decisions that are right for customers, delivering routines that meet their needs at the right time.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in driving service, sales, reducing waste, and delivering profit.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Living our values, making everyone feel welcome, and following policies.
- Accepting deliveries into the store when required.
Minimum requirements
- A passion for delivering great service, greeting customers with a smile, and serving with pride.
- The ability to build rapport with customers for a positive shopping experience.
- Initiative and decision-making skills for customer satisfaction.
- Ability to work well within a team and communicate openly.
- Building relationships with colleagues to foster team spirit, fun, and success.
- Punctuality, good presentation, and being a brand ambassador.
What’s in it for you?
- Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- 10% off and 15% at pay weekend with your Colleague Clubcard, saving up to £2,000 a year, with an additional card for family.
- Access to free wellbeing services and resources for mind, body, and life.
- Life cover of five times your pay and an award-winning pension with up to 7.5% matching contributions.
- Benefits to suit you, including discounts, shares, and cycle-to-work schemes.
- Uniform provided and policies supporting all life moments.
- Access to colleague networks supporting diversity and inclusion.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the go. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We aim to be a responsible, sustainable business for all stakeholders, communities, and the planet.
Diversity, equity, and inclusion (DE&I) at Tesco mean everyone should feel represented and able to be themselves at work. We are proud to be a Disability Confident Leader and committed to an inclusive, accessible recruitment process.
Note: We recruit individuals over the school leaver's age. Candidates must be over 18 if roles involve early mornings, late nights, or working in specific areas.
For more information, visit www.tescoplc.com.
Tesco Colleague - Worcester Superstore employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Worcester Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding what they stand for will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Be prepared to discuss your availability openly. Since Tesco offers flexibility in working hours, showing that you're adaptable and willing to work within their specified windows can make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in customer service roles. Even if it's not directly related to retail, demonstrating your ability to engage with customers and provide excellent service will set you apart.
✨Tip Number 4
Show enthusiasm for teamwork and community involvement. Tesco values colleagues who can build rapport with both customers and fellow team members, so be ready to share examples of how you've contributed to a positive team environment.
We think you need these skills to ace Tesco Colleague - Worcester Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Showcase Customer Service Skills: Since this role focuses on serving customers, emphasise any previous experience you have in customer service. Use specific examples to demonstrate your ability to build rapport and provide excellent service.
Highlight Flexibility: Tesco values flexibility in scheduling. If you can work varied hours, mention this in your application. Be clear about your availability and how it aligns with their needs.
Express Your Passion: Convey your enthusiasm for working at Tesco and your commitment to their values. A genuine passion for delivering great service will make your application stand out.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Tesco's commitment to serving shoppers with pride.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Discuss experiences where you collaborated with colleagues to achieve common goals or improve customer satisfaction. This will show that you can contribute positively to the diverse team at Tesco.
✨Be Prepared for Situational Questions
Expect questions that assess your decision-making skills and initiative. Prepare scenarios where you had to make quick decisions to enhance customer experience or resolve issues, as these are crucial in a fast-paced retail environment.
✨Understand Tesco's Values
Familiarise yourself with Tesco's core values and mission. Be ready to discuss how your personal values align with theirs, particularly around community involvement and sustainability, as this will demonstrate your commitment to their vision.
