Changeover Manager | Full-Time | Santander Arena

Overview

The Changeover Manager assumes management responsibility for all services and activities involved in the operations of the arena, providing direct supervision of all full-time and part-time changeover employees specifically in the areas of room sets, show care and conversions at the Santander Arena.

Responsibilities

• Assume management responsibility for all services and activities involved in the operations of arena and event set ups.
• Select, train, motivate and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures for changeover staff.
• Assist in the planning, direct, coordinate and review the work plans for facility operations.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities.
• Develop long range plans for future events.
• Assign appropriate changeover personnel to accurately and efficiently set-up and tear down events.
• Communicates between shifts the necessary tasks that still need to be completed.
• Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball floors, hockey glass, etc.
• Coordinates between changeover crew and housekeeping needs with Housekeeping Manager.
• Maintains departmental equipment.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Bachelor’s Degree in facility management, event management, or related field; experience will be considered in lieu of education.
• 3-5 years’ experience in an operations/facility position in an arena, convention center, public facility or similar environment; with knowledge of set up/housekeeping and event coordination.
• Proficient computer skills in a Windows format.
• Experience with MS Word, Excel, Outlook, internet-based programs, and basic typing skills preferred.
• Ability to effectively be available via a company provided cell phone, email, text.
• Ability to effectively lead a large team in a fast paced, high pressure environment.
• Knowledge of OSHA and other local/state/federal safety standards/requirements.
• Forklift certification or ability to acquire within 90 days of employment.
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly, concisely, professionally in-person and in-writing.
• Self-motivated, ability to work independently and with a team.
• Excellent organizational skills.
• Possession of a valid Driver’s License preferred.
• Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends and holidays.