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- Tasks: Welcome clients and their pets, manage appointments, and handle client queries.
- Company: Join Park Veterinary Group, a leading veterinary practice in Leicester with multiple branches.
- Benefits: Enjoy flexible hours, career progression, staff discounts, and wellness programs.
- Why this job: Be part of a friendly team, gain valuable experience, and make a difference in pet care.
- Qualifications: Previous experience is a plus, but a passion for animals and learning is essential.
- Other info: Full training provided, with opportunities for funded courses to enhance your skills.
Salary: £11.56 per hour
Location: Park Veterinary Group, Saffron Lane and Glenfield branch
Job Type: Permanent, part-time
Hours: 25 hours per week; Monday 8am - 7pm, Tuesday 8am - 1pm, Thursday 2pm - 7pm, Friday 8am - 1pm, plus 1:6 Saturdays at our Glenfield branch. Bank holidays shared as part of the rota.
We have an exciting opportunity for a part-time receptionist to join the fantastic team at Park Veterinary Group Vets in Leicester. We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team. This is a busy, varied role so previous experience would be preferable but not required. Ideal applicants will want to grow within the role, and we offer funded training, including courses with the BVRA, to support this.
Roles and responsibilities include, but are not limited to:
- Managing the practice diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro-active communication between clients and colleagues to ensure the day runs smoothly.
- Dispensing medications.
- Administration duties e.g. scanning paperwork, filling in forms, etc.
- Processing prescription requests.
- Taking payments and discussing finances with clients.
- Promoting offers and services.
- Ensuring that reception is clean and well-stocked.
Full training is provided on all the above.
Benefits:
- Extensive free online Linnaeus CPD program.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- Recruitment referral reward scheme.
- E-car salary sacrifice scheme.
- Employer contribution pension scheme.
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme.
About us: Park Vet Group is a four-branch practice that offers wide-ranging services for small animals and farm animals across Leicestershire and beyond. Our Glenfield branch hosts our certificate-led referral service in orthopaedics, soft-tissue surgery, and ophthalmology. Whetstone is home to our farm animal team, offering routine and emergency treatment. All of our practices are RCVS accredited, meaning we continuously aim to provide a high-quality service to all of our patients and clients.
If you would like to apply for this role, please click Apply at the top of the page. Or, for any questions or information, please contact us.
Veterinary Receptionist employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and common terminology. Understanding basic veterinary terms and procedures can help you communicate effectively with both clients and colleagues, making you a more attractive candidate.
✨Tip Number 2
Show your passion for animal care during any interactions. Whether it's in an informal chat or during the interview, expressing your love for animals and commitment to their well-being can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Park Veterinary Group. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle specific situations that may arise in a busy veterinary practice, such as dealing with an upset client or managing multiple phone calls at once.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the veterinary field. Mention why you want to work at Park Veterinary Group specifically, and how your values align with their commitment to high-quality service.
Highlight Relevant Experience: Even if you don't have direct experience as a receptionist, emphasise any customer service roles or administrative tasks you've handled in the past. Showcase your ability to manage appointments, communicate effectively, and handle financial transactions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a busy reception environment.
How to prepare for a job interview at Linnaeus Group
✨Show Your Passion for Animals
As a Veterinary Receptionist, it's crucial to demonstrate your love for animals during the interview. Share any relevant experiences you have with pets or in animal care, as this will show that you genuinely care about the role and the clients you'll be serving.
✨Familiarise Yourself with Common Veterinary Terms
Brush up on basic veterinary terminology and procedures. This knowledge will not only help you answer questions more confidently but also show the interviewers that you're proactive and serious about the position.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service, as this role involves interacting with clients regularly. Think of examples from your past experiences where you handled difficult situations or provided excellent service, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the practice and its team. Inquire about training opportunities or how they support staff development, which shows your interest in growing within the role.
