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- Tasks: Lead customer care initiatives and enhance satisfaction across the organisation.
- Company: Join Almond, dedicated to improving lives and communities.
- Benefits: Enjoy a flexible 36-hour week, gym membership contributions, and a strong pension scheme.
- Why this job: Be part of a dynamic team focused on customer service excellence and work-life balance.
- Qualifications: Experience in customer service management is preferred but not essential.
- Other info: Attend our open day on 10th January to learn more about the role.
The predicted salary is between 40000 - 52000 £ per year.
Our Mission – Homes, people, and communities to be proud of.
Our Vision – Striving to improve life experiences and opportunities.
This is an exciting time to join Almond, as we embark on a journey towards achieving customer service excellence as part of our five-year business plan. We would like to invite you to come along on Friday 10th January between 1330-1530hrs where members of the teams will be available to discuss the roles in further detail.
Full Time. Permanent. Salary £46,975 - £59,027 (DOE)
This is another dynamic new role within our Housing Management Team and will play a pivotal role in enhancing customer satisfaction and building lasting relationships with our customers. You will operate across all levels of the organisation, driving forward the Association’s strategies while directly engaging with front-line operations.
What will we offer you?
- We offer a 36-hour working week over Monday to Friday. (Currently with a 9-day fortnight trial in place, where every other Friday is a rest-day)
- We actively promote a healthy work/life balance.
- We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.
- Our pension scheme is active from the day you join us, and we contribute 10% towards it.
Location – Our office is based in Livingston however we are open to location, as stated in our Hybrid Working Policy.
Closing date for all vacancies – Mon 13 January 2025. Interviews will be held January and February 2025.
Customer Care Manager employer: s1jobs
Contact Detail:
s1jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Make sure to research Almond's mission and vision thoroughly. Understanding their commitment to improving life experiences will help you align your answers during discussions with the team, showcasing your genuine interest in their goals.
✨Tip Number 2
Prepare specific examples of how you've enhanced customer satisfaction in previous roles. Being able to share real-life scenarios where you've built lasting relationships with customers will demonstrate your capability for the Customer Care Manager position.
✨Tip Number 3
During the open day, engage actively with the team members. Ask insightful questions about their strategies and challenges. This not only shows your enthusiasm but also helps you gather valuable information that can set you apart in the selection process.
✨Tip Number 4
Familiarise yourself with the hybrid working policy and be ready to discuss how you can effectively manage customer care in a flexible work environment. Highlighting your adaptability will resonate well with the organisation's current operational model.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Customer Care Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to enhance customer satisfaction. Use specific examples from your past experiences to demonstrate how you can contribute to the company's mission and vision.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer care or management. Include quantifiable achievements that illustrate your success in improving customer experiences and building relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at s1jobs
✨Understand the Company’s Mission and Vision
Before your interview, take some time to familiarise yourself with Almond's mission and vision. Being able to articulate how your values align with theirs will show that you are genuinely interested in the role and the company.
✨Prepare for Behavioural Questions
As a Customer Care Manager, you'll need to demonstrate your ability to handle various situations. Prepare examples from your past experiences that showcase your problem-solving skills, customer service excellence, and ability to build relationships.
✨Showcase Your Leadership Skills
This role involves engaging with front-line operations and driving strategies. Be ready to discuss your leadership style and provide examples of how you've successfully led teams or projects in the past.
✨Ask Insightful Questions
At the end of the interview, when given the chance, ask questions that reflect your interest in the role and the company’s future. Inquire about their five-year business plan and how the Customer Care Manager fits into that vision.
