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- Tasks: Meet and greet visitors, assist with admin tasks, and support customer enquiries.
- Company: Join Blue Cross, a charity dedicated to rehoming pets and supporting animal welfare.
- Benefits: Gain valuable experience, learn new skills, and make a difference in your community.
- Why this job: Be part of a friendly team, enhance your CV, and help more pets find homes.
- Qualifications: Excellent customer care skills and some experience in a reception or office environment preferred.
- Other info: Complete online GDPR training before starting; inclusivity is a core value at Blue Cross.
We are looking for someone who’s great with people to support our centre with a variety of tasks. This will include meeting and greeting customers to our site, as well as helping out with administrative tasks and using our IT systems to support the rehoming of our pets. This role does not involve direct contact with our pets, but our Volunteer Reception Assistants provide vital support to our team so we can ultimately rehome more pets. If you enjoy meeting people and have some experience in a customer care or reception role, we’d love to hear from you.
Why we want you
We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.
What you will be doing
- Meeting and greeting visitors
- Administrative tasks such as data input, photocopying, scanning, printing, filing
- Helping customers with enquiries and assisting them with paperwork
- Answering emails
- Speaking to customers on the phone
- Cash handling
- Helping to keep the reception area tidy and well-stocked
The skills you need
- Excellent customer care skills and a friendly manner
- Able to use IT and learn new systems
- Experience of an office or customer care environment is preferred
- Ability to work in a team and independently
- Willingness to learn and follow Blue Cross procedures and maintain confidentiality
What’s in it for you
- You’ll gain a variety of experience for your CV
- You’ll learn new skills such as customer service, communication and team working
- You’ll meet new people and get involved with your local community
- We’ll provide you with all the training you need, including our GUEST customer service training
- You’ll be helping more pets in need
As this role involves working with customers’ information, you will need to complete online GDPR training before you can start your new role. Reception facilities vary across our sites and the specific duties of the Reception Assistant will vary from centre to centre as appropriate. Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.
Reception Assistant employer: The Blue Cross
Contact Detail:
The Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Assistant
✨Tip Number 1
Familiarise yourself with the Blue Cross mission and values. Understanding their commitment to animal welfare and community support will help you connect with the team and demonstrate your passion for their cause during any conversations.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will boost your confidence and show that you're ready to meet and greet visitors effectively.
✨Tip Number 3
Brush up on your IT skills, especially with common office software. Being comfortable with data input, email communication, and basic administrative tasks will make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Network with current or former volunteers at Blue Cross. They can provide insights into the role and the organisation's culture, which can be invaluable when discussing your fit for the position during interviews.
We think you need these skills to ace Reception Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant administrative skills. Emphasise your ability to work both independently and as part of a team, as these are key for the Reception Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the role. Mention specific experiences where you've successfully met and greeted customers or handled administrative tasks.
Highlight Relevant Skills: In your application, clearly outline your excellent customer care skills, IT proficiency, and any experience in an office or customer care environment. This will demonstrate that you have the necessary skills for the position.
Show Your Commitment to Learning: Express your willingness to learn and follow procedures, such as GDPR training. This shows that you are proactive and ready to contribute positively to the team at Blue Cross.
How to prepare for a job interview at The Blue Cross
✨Show Your People Skills
As a Reception Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your friendly manner and excellent customer care skills.
✨Familiarise Yourself with IT Systems
Since the role involves using IT systems for administrative tasks, it’s a good idea to brush up on your computer skills. Mention any relevant experience you have with data input, email communication, or other office software during the interview.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Think of instances where you've successfully collaborated with others, as well as times when you've taken initiative on your own. This will show that you can adapt to different working styles.
✨Express Your Willingness to Learn
The organisation values individuals who are eager to learn and follow procedures. Be sure to convey your enthusiasm for training opportunities, such as the GUEST customer service training, and your commitment to maintaining confidentiality and following guidelines.
