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- Tasks: Join our IT Service Desk team, providing first and second-line support for tech and AV systems.
- Company: Leeds Beckett University is a vibrant, modern university in a lively student city.
- Benefits: Enjoy flexible working, generous holidays, reduced study fees, and subsidised fitness facilities.
- Why this job: Gain hands-on experience with tech, work on high-profile projects, and build your network.
- Qualifications: Must be a current Leeds Beckett University student with strong communication and organisational skills.
- Other info: This role is exclusively for Leeds Beckett students; apply by 30th May 2025.
Please note that this role is only open to existing students of Leeds Beckett University. Leeds Beckett University is an exciting, modern university located in one of the UK's most vibrant student cities. The university's large, centralised IT department supports a wide range of technologies and services across two campuses with excellent facilities.
Integral to our success is the Service Desk, which is the first point of contact for staff IT support and serves as the 'front door' to Digital Services. It provides first-line support for the university's IT and Audio-Visual systems. Successful candidates will spend up to eight months in the Service Desk team. The student placement role is highly varied. Candidates will also spend at least four months working in our second-line technical support team, Support Services.
You can expect to work with a wide range of devices including Windows and Apple computers, mobile devices, printers, and audio-visual equipment. Past placements have involved high-profile projects and events, offering valuable training and networking opportunities both within and outside the university.
The post holders will be responsible for first and second-line support of various IT and AV technologies, providing face-to-face, telephone, and remote support with an emphasis on customer service and prompt resolution. We seek motivated individuals with a passion for technology and strong communication, customer service, and organisational skills. The ability to prioritise tasks and attention to detail are essential for this role.
For an informal discussion about this position, please contact Jamie Childe at j.j.childe@leedsbeckett.ac.uk. Closing date: Friday 30th May 2025 (23:59). This role is exclusively open to current students of Leeds Beckett University. To apply, please click 'Apply Online' and complete the application form. Attach a CV and a covering letter (no more than two sides of A4) addressing the 10 points of the Employee Specification with relevant examples.
Benefits include a generous pension scheme, excellent holiday entitlement, flexible working options, reduced study fees, subsidised fitness facilities, and more. We encourage applications from all individuals, especially from black and minority ethnic candidates, as these groups are currently under-represented at this level. All appointments will be made based on merit.
IT Services Student Placement x 3 (Fixed term - 12 months) employer: Leeds Beckett University
Contact Detail:
Leeds Beckett University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Student Placement x 3 (Fixed term - 12 months)
✨Tip Number 1
Familiarise yourself with the IT and Audio-Visual systems used at Leeds Beckett University. Understanding the specific technologies and services they support will give you an edge during interviews and discussions.
✨Tip Number 2
Network with current students or staff in the IT department. They can provide insights into the role and share their experiences, which can help you tailor your approach and demonstrate genuine interest.
✨Tip Number 3
Prepare to showcase your customer service skills. Since this role emphasises prompt resolution and communication, think of examples from your past experiences where you successfully resolved issues or helped others.
✨Tip Number 4
Be ready to discuss your organisational skills and how you prioritise tasks. This is crucial for the role, so consider scenarios where you've effectively managed multiple responsibilities or projects.
We think you need these skills to ace IT Services Student Placement x 3 (Fixed term - 12 months)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Pay special attention to the emphasis on customer service, communication skills, and technical support.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Include any previous IT support roles, customer service experience, or projects that demonstrate your passion for technology.
Craft a Strong Covering Letter: Write a covering letter that addresses the 10 points of the Employee Specification. Use specific examples from your experience to illustrate how you meet each point, keeping it concise and no longer than two sides of A4.
Proofread Your Application: Before submitting, carefully proofread your CV and covering letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leeds Beckett University
✨Know Your Tech
Familiarise yourself with the technologies and services mentioned in the job description. Be prepared to discuss your experience with Windows and Apple computers, mobile devices, and audio-visual equipment, as this will show your passion for technology.
✨Customer Service Focus
Since the role emphasises customer service, think of examples where you've provided excellent support or resolved issues for others. Highlight your communication skills and how you prioritise customer satisfaction.
✨Prepare for Scenarios
Anticipate potential scenarios you might face on the Service Desk. Practice how you would handle common IT support issues, as well as how you would communicate solutions clearly to users who may not be tech-savvy.
✨Tailor Your Application
Make sure your CV and covering letter specifically address the 10 points of the Employee Specification. Use relevant examples from your studies or previous experiences to demonstrate how you meet these criteria.
