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For Companies At a Glance
- Tasks: Help customers with orders, queries, and complaints via webchat, emails, and calls.
- Company: Join Charles Tyrwhitt, a brand dedicated to making men dress well.
- Benefits: Enjoy a competitive salary, staff discounts, hybrid working, and fun social events.
- Why this job: Be part of a diverse team that values inclusivity and personal expression.
- Qualifications: Fluency in German and English with excellent communication skills required.
- Other info: Flexible shifts available; must be open to weekend work.
The predicted salary is between 28800 - 42000 ÂŁ per year.
The Role
At Charles Tyrwhitt our purpose is to âMake it easy for men to dress wellâ and we canât do that without our specialist teams. This time, weâre on the lookout for a German Speaking/Bilingual Customer Service Representative who will be working with the rest of our Contact Centre Team in Milton Keynes. We have a number of full time shifts available with up to 39.15 hours per week. All shifts require an element of flexibility with weekends. Our German customer service team is open between Monday to Friday 08:00 â 18:00 and Weekends 08:00 â 17:00.
What you will be doing
You will be representing our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust. With the customer at the heart of everything you do, you'll help them place orders, manage queries and resolve complaints through webchat, emails, and calls.
What we are looking for
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BEâs: âBE the BOSSâ, âBE the CUSTOMERâ and âBE the BESTâ. Alongside being fluent in German and English, youâll have a genuine desire to help our customers and will be passionate about people with first-class communication skills, both written and verbal.
What you can expect from us
- Competitive bilingual salary and excellent bonus scheme
- Youâll have access to our Staff Discount from your 1st day, not just at CT but also from The White Company!
- Our hybrid working policy means we work from the office 3 days per week
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - âgiving something backâ is an important part of our ethos
- A huge delivery of weekly fresh fruit for you to help yourself to
- At our Milton Keynes distribution centre we are serious about having fun. CT Social Team ensure there is always something exciting to get involved in such as our Summer, Christmas parties, sports days and much more.
âI am Proud and Free to be me!â When it comes to our people, we really do âGive a shirtâ. Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; âBE the BOSSâ, âBE the CUSTOMERâ and âBE the BESTâ. We want colleagues to love working for CT and for it to feel like a place where they can be, and want to be, at their best. Our culture is inclusive, diverse and welcoming. We believe people should be able to express themselves freely; safe in the knowledge that they will be accepted and respected. Thatâs why one of our behaviours is that people should feel proud and free to be me.
German Speaking Customer Service Representative employer: Charles Tyrwhitt
Contact Detail:
Charles Tyrwhitt Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land German Speaking Customer Service Representative
â¨Tip Number 1
Familiarise yourself with the brand and its values. Understanding Charles Tyrwhitt's mission to help men dress well will allow you to align your responses during interviews with their ethos, showcasing that you're a good fit for their culture.
â¨Tip Number 2
Brush up on your customer service skills, especially in handling queries and complaints. Practising common scenarios in both German and English can help you feel more confident and prepared for the role.
â¨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires weekend availability, mentioning your adaptability in scheduling can make you stand out as a candidate.
â¨Tip Number 4
Engage with the companyâs social media and community initiatives. Showing that youâre interested in their charitable partnerships and workplace culture can highlight your enthusiasm for being part of the team.
We think you need these skills to ace German Speaking Customer Service Representative
Some tips for your application đŤĄ
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your fluency in German and English.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills and any previous customer service roles, especially those involving bilingual support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with the company's values. Mention how you embody the '3 BE's' and provide examples of how you've helped customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your language is clear and professional, reflecting your strong communication skills.
How to prepare for a job interview at Charles Tyrwhitt
â¨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently.
â¨Emphasise Customer-Centric Attitude
Charles Tyrwhitt values a customer-first approach. Share examples from your past experiences where you went above and beyond to assist customers. Highlight your ability to handle queries and resolve complaints effectively.
â¨Align with Company Values
Familiarise yourself with the company's '3 BE's': 'BE the BOSS', 'BE the CUSTOMER', and 'BE the BEST'. Think of how these principles resonate with your own work ethic and be ready to discuss how you embody these values in your professional life.
â¨Prepare for Flexibility Questions
The role requires flexibility with shifts, including weekends. Be ready to discuss your availability and willingness to adapt to the team's needs. Showing that you're open to working different hours can set you apart as a candidate.
