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- Tasks: Welcome members and visitors, provide customer service, and support café operations.
- Company: Join Nuffield Health, a leading health and fitness organisation dedicated to improving lives.
- Benefits: Enjoy flexible hours, discounted gym membership, holiday pay, and access to a pension scheme.
- Why this job: Be part of a friendly team, make a positive impact, and develop your skills in a vibrant environment.
- Qualifications: Basic computer skills, great communication, and a willingness to learn; swimming ability required.
- Other info: This is an ad-hoc role, perfect for students seeking flexible work.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.
As a Front of House Team Member at our Taunton gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
As a Member of the Front of House Team, you will:
- Provide exceptional and efficient customer service to everyone who visits our club
- Support the smooth running of our reception and café areas
- Help us create a friendly, relaxing and professional environment
- Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
- Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
- Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.
Front Of House Team Member (Bank) employer: Nuffield Health
Contact Detail:
Nuffield Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Team Member (Bank)
✨Tip Number 1
Make sure to showcase your customer service skills during any interactions you have with us. Whether it's through a phone call or in-person chat, demonstrate your ability to communicate effectively and warmly, as this is crucial for the Front of House role.
✨Tip Number 2
Be prepared to discuss your flexibility and availability. Since this is an ad-hoc position, showing that you can adapt to varying schedules will make you a more attractive candidate.
✨Tip Number 3
Familiarise yourself with our club's environment and services. Understanding what we offer will help you answer queries confidently and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Highlight any experience you have in hospitality or customer-facing roles. Even if it’s informal, sharing these experiences can illustrate your capability to create a friendly and professional atmosphere at our front desk.
We think you need these skills to ace Front Of House Team Member (Bank)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that showcases your confidence, empathy, and customer service skills. Use specific examples from your past experiences to demonstrate how you can provide exceptional service and create a welcoming environment.
Highlight Relevant Skills: Make sure to emphasise your communication skills, flexibility, and basic computer skills in your CV. Mention any experience you have in similar roles or environments, especially in customer-facing positions.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a Front of House role.
How to prepare for a job interview at Nuffield Health
✨Showcase Your Customer Service Skills
As a Front of House Team Member, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your empathy and communication skills.
✨Demonstrate Flexibility and Initiative
Since the role requires working on an ad-hoc basis, be ready to discuss your availability and how you can adapt to the needs of the business. Highlight instances where you've shown flexibility in previous roles or taken the initiative to improve a situation.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork, handling difficult customers, and your experience with basic computer skills. Practising your responses will help you feel more confident during the interview.
✨Express Your Passion for Health and Fitness
Since this role is within a gym environment, convey your enthusiasm for health and fitness. Share any relevant personal experiences or interests that align with the company’s values, showing that you would be a great cultural fit.
