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- Tasks: Manage Klaviyo accounts and lead client communication for email marketing.
- Company: Prospa is a dynamic e-commerce agency driving growth for 7-figure brands.
- Benefits: Enjoy hybrid working, vibrant office culture, and regular team events.
- Why this job: Join a passionate team focused on brand growth and personal development.
- Qualifications: 1+ years in CRM and Klaviyo, with strong organisational and analytical skills.
- Other info: Embrace a growth mindset and take ownership of your projects.
The predicted salary is between 30000 - 42000 £ per year.
We’re building the next generation of leading E-commerce brands. At Prospa, we’ve spent the last 5 years developing a leading team of e-commerce experts. With 40+ exciting DTC brands in our client base, our mission is to drive growth and profitability for 7-figure E-commerce brands through creative and profit-focused marketing.
Our success is rooted in our values:
- Ownership – Take responsibility and lead with initiative.
- Growth – Embrace a growth mindset every day.
- Responsibility – Appreciate the importance of your role.
- Never Settle – Strive for constant improvement.
Why Prospa? We’ve established three core fulfilment teams—Paid Social, Paid Search, and Retention—to drive growth from every angle. CRM plays a key role in retention strategy, giving opportunity to scale some of the UK’s most exciting DTC brands.
In this role, you’ll manage Klaviyo accounts, communicate with clients via Slack and Google Meet whilst working alongside a designated graphic designer. Prospa has rapidly grown into a team of 20, based in Trafford Park, Manchester. We offer hybrid working (2 days from home), a vibrant office culture, and regular team events to celebrate successes. Training is central to our ethos—we invest heavily in team development with structured programmes designed to fuel your growth. We’re seeking an A-player to own their CRM accounts and drive client success.
KEY RESPONSIBILITIES
- Take complete ownership of project management and delivery of all email clients
- Lead the onboarding and integration of new clients
- Execute research during client onboarding & account development
- Implement testing strategies across Klaviyo flows and campaigns
- Lead daily & weekly client communication via various channels
- Complete in-depth monthly data reports
- Provide ongoing value to all clients - go above and beyond
SKILLS & EXPERIENCE
- 1+ CRM experience is essential
- 1+ years experience in Klaviyo is essential
- 1+ years experience in E-commerce is essential
- Previous management experience is essential
- Strong organisation skills are vital
- Strong analytical skills & data management are vital
- Agency experience is desired but not essential
- Excellent written and spoken communication
PROGRESSION
At Prospa we have developed a leading management and culture process which includes regular performance reviews. Upon joining our team we will go through a rigorous development plan to ensure that it’s clear where your career will move towards.
The Ideal Candidate
- Thrives in the fast-paced E-commerce and agency environment.
- Passionate about E-commerce and brand growth.
- Embodies a growth mindset and enjoys problem-solving.
- Takes ownership of their role and embraces both successes and failures.
Contact Detail:
Prospa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarise yourself with Klaviyo and its features. Since this role requires managing Klaviyo accounts, having a solid understanding of the platform will help you stand out during interviews.
✨Tip Number 2
Showcase your experience in E-commerce by preparing specific examples of how you've contributed to brand growth in previous roles. This will demonstrate your passion and understanding of the industry.
✨Tip Number 3
Highlight your project management skills by discussing any relevant tools or methodologies you've used. Prospa values ownership and responsibility, so showing that you can lead projects effectively will be beneficial.
✨Tip Number 4
Prepare to discuss your approach to client communication. Since you'll be interacting with clients via Slack and Google Meet, demonstrating strong communication skills and a proactive attitude will make a positive impression.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM experience, particularly with Klaviyo and E-commerce. Use specific examples that demonstrate your ownership of projects and your ability to drive client success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for E-commerce and brand growth. Mention how your values align with Prospa's, such as taking ownership and embracing a growth mindset. Be sure to include specific achievements that showcase your skills.
Showcase Analytical Skills: Since strong analytical skills are vital for this role, consider including a section in your application that outlines your experience with data management and reporting. Highlight any tools or methodologies you’ve used to analyse data effectively.
Prepare for Communication: Given the importance of communication in this role, prepare examples of how you've successfully communicated with clients in the past. Be ready to discuss your experience with platforms like Slack and Google Meet during the interview process.
How to prepare for a job interview at Prospa
✨Show Your Passion for E-commerce
Make sure to express your enthusiasm for E-commerce and brand growth during the interview. Share specific examples of how you've contributed to previous projects or brands, highlighting your passion and understanding of the industry.
✨Demonstrate Ownership and Initiative
Prospa values ownership, so be prepared to discuss times when you've taken responsibility for a project or task. Highlight your ability to lead initiatives and how you’ve gone above and beyond to achieve success in your previous roles.
✨Prepare for Data-Driven Discussions
Since strong analytical skills are vital for this role, come ready to discuss your experience with data management and reporting. Be prepared to explain how you've used data to drive decisions and improve client outcomes in past positions.
✨Familiarise Yourself with Klaviyo
As you'll be managing Klaviyo accounts, ensure you have a solid understanding of the platform. Brush up on its features and functionalities, and be ready to discuss any relevant experience you have with email marketing strategies and testing.
