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- Tasks: Be the friendly face that welcomes customers and manages their inquiries.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy perks like healthcare access, discounts, enhanced holidays, and a paid day off for your birthday.
- Why this job: This role offers growth opportunities in a supportive environment while making a positive impact on customer experiences.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn are key.
- Other info: Diversity is valued here; enthusiasm and a desire to learn are what we truly seek.
In this customer-facing role, you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment. As part of a successful global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry-leading family-friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you’ll do day to day:
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in a timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications:
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.
Weekend Receptionist employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by KIA Coulsdon. This knowledge will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident in greeting and assisting customers in a friendly and professional manner.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for managing customer enquiries and administrative tasks. This will not only prepare you for the role but also demonstrate your proactive approach during any interviews.
✨Tip Number 4
Connect with current or former employees of KIA Coulsdon on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Weekend Receptionist. Emphasise your communication skills, organisational abilities, and any experience in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at KIA Coulsdon and how your values align with those of Group 1 Automotive.
Highlight Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've successfully managed customer interactions and maintained a welcoming environment in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this role.
How to prepare for a job interview at Group 1 Automotive UK
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to create a welcoming environment and handle inquiries effectively.
✨Demonstrate Strong Communication
Effective communication is key for a Weekend Receptionist. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer to show your interest in the role and the company.
✨Emphasise Organisational Skills
This position requires multitasking and managing various administrative duties. Be ready to discuss how you stay organised and prioritise tasks, especially in a busy environment. Mention any tools or methods you use to keep track of your responsibilities.
✨Align with Company Values
Familiarise yourself with the company's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. During the interview, try to weave these values into your responses, demonstrating that you share their commitment to creating outstanding experiences.
