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- Tasks: Welcome clients, manage calls, and perform admin duties in a busy reception.
- Company: Join Office Angels, a diverse employment agency committed to equal opportunities.
- Benefits: Enjoy free parking, life insurance, healthcare, pension, and 28 days holiday.
- Why this job: Be part of a supportive team in a relaxed environment with growth opportunities.
- Qualifications: Excellent telephone manner and customer service skills are essential.
- Other info: Flexible working hours from Monday to Friday, 8.30am to 4.45pm.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for an experienced switchboard Receptionist. We are seeking an organized, structured, and professional individual with a proven track record of delivering excellent customer service for our client in Leicester, which offers free parking. The role reports directly to a Manager.
Role Details
The Receptionist will work Monday - Friday, 8.30am - 4.45pm, managing the main reception independently.
Key Responsibilities
- Ensure all clients receive a warm welcome and high-quality service to create a positive first impression.
- Perform general admin duties including scanning, photocopying, and other ad hoc tasks.
- Manage workloads efficiently and in accordance with company procedures.
- Deliver excellent customer service, managing and exceeding client expectations, and responding promptly to queries.
- Provide cover for team members in their absence.
- Manage the switchboard, answer calls promptly, and transfer calls efficiently.
- Organize meeting rooms, keeping them tidy and stocked.
- Arrange catering for on-site events, training sessions, or meetings, and maintain stock of consumables.
Candidate Requirements
To succeed in this role, you should have an excellent telephone manner.
Benefits
Upon successful appointment, you will work for a market leader in a relaxed environment, with support and guidance, along with benefits including free parking, life insurance, healthcare, pension, and 28 days holiday.
About Us
Office Angels is an employment agency and business dedicated to diversity and inclusion. We are committed to equal opportunities and welcome applications from all backgrounds. If you require reasonable adjustments, please inform us. Office Angels acts as an employment agency for permanent roles and as an employment business for temporary roles. Applying for this role means your details will be shared with Office Angels. Our privacy policy is available on our website.
Receptionist - LE19 employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - LE19
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during the interview, showcasing how you can contribute to their positive first impression.
✨Tip Number 2
Practice your telephone skills. Since the role requires an excellent telephone manner, consider rehearsing common scenarios you might encounter on the switchboard, ensuring you sound confident and professional.
✨Tip Number 3
Prepare examples of your previous experience in managing workloads and delivering exceptional customer service. Be ready to discuss specific situations where you exceeded client expectations or handled challenging queries effectively.
✨Tip Number 4
Showcase your organisational skills. Think of ways you can demonstrate your ability to manage multiple tasks efficiently, such as discussing your methods for keeping meeting rooms organised or handling administrative duties seamlessly.
We think you need these skills to ace Receptionist - LE19
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and reception roles. Emphasise skills like organisation, communication, and multitasking that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver excellent customer service and manage a switchboard effectively.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as having an excellent telephone manner, managing workloads efficiently, and performing general admin duties. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Office Angels
✨Showcase Your Customer Service Skills
As a Receptionist, delivering excellent customer service is key. Prepare examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your ability to create a positive first impression.
✨Demonstrate Organisational Skills
The role requires managing workloads efficiently. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share specific tools or methods you use to stay organised.
✨Practice Your Telephone Etiquette
An excellent telephone manner is essential for this position. Practise answering calls in a friendly and professional tone. Consider role-playing with a friend to get comfortable with handling different types of calls.
✨Prepare for Common Receptionist Scenarios
Think about common situations you might face as a Receptionist, such as dealing with difficult clients or managing multiple calls at once. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure.
