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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, staff discounts, career development, and fantastic incentives.
- Why this job: Be part of a dynamic team revolutionising retail while learning about wines and enhancing customer experiences.
- Qualifications: No prior experience needed; just a passion for learning and excellent customer service skills.
- Other info: Permanent contract with 18 hours per week; full training provided.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Cobham are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance as well as being willing to jump in our company van when required to support with deliveries.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary & Performance Bonus.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Company Pension Plan.
- Life Assurance (Worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company maternity, paternity and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.
Job Specifics:
- Contract: Permanent.
- Hours: 18 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant - Cobham (18 hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Cobham (18 hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during any interactions with the team.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, having examples of how you've provided exceptional service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Majestic Wine. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to showcase your adaptability and problem-solving skills. Think of specific instances where you've successfully navigated challenges, as these qualities are highly valued in a dynamic retail environment like Majestic Wine.
We think you need these skills to ace Retail Sales Assistant - Cobham (18 hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your ability to deliver exceptional customer service in your CV and cover letter. Provide specific examples of how you've gone above and beyond for customers in previous roles.
Demonstrate Passion for Wine: While wine knowledge is beneficial, showing a genuine passion for learning about wine can set you apart. Mention any relevant experiences or interests that demonstrate your enthusiasm for the product.
Highlight Teamwork and Adaptability: Majestic Wine values teamwork and adaptability. Include examples in your application that showcase your ability to work well in a team and adapt to changing situations, especially in a retail environment.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Make sure to express your enthusiasm for wine and the industry during the interview. Share any personal experiences or knowledge you have about different wines, as this will demonstrate your genuine interest and willingness to learn more.
✨Emphasise Customer Service Skills
Since exceptional customer service is at the heart of Majestic Wine's values, be prepared to discuss specific examples of how you've delivered outstanding service in previous roles. Highlight your ability to connect with customers and create memorable shopping experiences.
✨Demonstrate Teamwork and Initiative
Majestic Wine values collaboration and a proactive approach. Be ready to share instances where you've worked effectively within a team or taken the initiative to solve problems. This will show that you're adaptable and can thrive in a dynamic retail environment.
✨Prepare Questions About the Company
Research Majestic Wine and prepare thoughtful questions to ask during the interview. This shows your interest in the company and its future, as well as your desire to contribute to its success. Consider asking about their training programmes or plans for expansion.
