Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage unpaid consumer debt and negotiate payment plans in a dynamic call centre.
- Company: Join Verisure, Europe's fastest-growing monitored security company with over 30,000 passionate colleagues.
- Benefits: Enjoy birthday leave, early Friday finishes, gym discounts, and private healthcare.
- Why this job: Be part of a supportive team that values diversity and offers growth opportunities.
- Qualifications: Strong communication skills, problem-solving abilities, and a target-driven mindset are essential.
- Other info: All employees must complete a DBS check; we welcome applicants from all backgrounds.
The predicted salary is between 22500 - 24500 £ per year.
Quorum Business Park, Newcastle, NE12 8BU
Full-time
Salary: Starting at £22,500 increasing to £24,500 with role progression + up to £12,600 performance bonus
Working Hours: 37.5 hours per week
Shift Pattern: Monday – Friday 08:30-17:00 or 09:30-18:00
Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service
Job Role
A Collections Advisor is responsible for managing unpaid consumer debt within a call centre environment. The successful candidate will be a tenacious, resilient, and confident problem solver. The role involves contacting customers to discuss unresolved issues on their accounts, confirming payment arrangements, and effectively managing the customer outcome. Additionally, the advisor documents all relevant aspects of the discussion and carries out all follow up actions within the collections system.
Job Duties and Responsibilities
- Account Management:
- Initiate contact with customers via the dialling platform to discuss overdue payments and unresolved issues.
- Review accounts to identify overdue amounts and appropriate collection actions.
- Use approved techniques to negotiate payments and/or payment plans and manage these plans accordingly.
- Update customer account information within the database accurately and promptly.
- Provide customers with information on payment methods and options.
- Investigate and resolve discrepancies or disputes related to accounts or payments.
- Meet or exceed monthly collection targets whilst providing an excellent customer experience.
- Achieve all departmental KPIs surrounding call handling and call quality expectations.
- Go the extra mile to support the wider team in ensuring that performance standards and business objectives are met.
Skills and Requirements:
- A natural flair for conversation and negotiation.
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction.
- A persistent work ethic and target-driven mindset.
- Confidence and energy in handling tasks.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Strong IT and MS Office skills.
Benefits Package:
- Enjoy your birthday off as a special treat.
- Embrace an early finish on Fridays.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
About Us
Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 30,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful position to support its ambitious growth plan.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Call Centre Collections Agent employer: The Productivity Institute, LLC
Contact Detail:
The Productivity Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection techniques and customer negotiation strategies. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. Focus on being clear, confident, and empathetic, as these traits are essential for a Collections Agent.
✨Tip Number 3
Research Verisure and its services thoroughly. Understanding the company’s values and mission will allow you to align your answers with their expectations and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving abilities and resilience. Being able to share specific instances where you successfully managed difficult situations will set you apart from other candidates.
We think you need these skills to ace Call Centre Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Call Centre Collections Agent. Emphasise your customer service experience, negotiation skills, and any previous roles in collections or debt management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer experiences. Mention specific examples of how you've successfully managed customer accounts or resolved disputes in the past.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, resilience, and strong communication abilities. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at The Productivity Institute, LLC
✨Showcase Your Communication Skills
As a Call Centre Collections Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in conversation. Practice common scenarios you might encounter in the role to show how you would handle them.
✨Highlight Problem-Solving Abilities
The role requires a confident problem solver. Prepare examples from your past experiences where you've successfully resolved issues or disputes. This will illustrate your capability to stay calm under pressure and find effective solutions.
✨Demonstrate Customer Orientation
Verisure values a customer-oriented approach. Be ready to discuss how you prioritise customer satisfaction in your work. Share specific instances where you went above and beyond to ensure a positive experience for customers.
✨Familiarise Yourself with Performance Metrics
Understanding the importance of meeting collection targets and KPIs is crucial. Research common metrics used in call centres and be prepared to discuss how you can contribute to achieving these goals while maintaining high call quality.
