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- Tasks: Join our Patient Administration Team as a Ward Clerk, welcoming patients and managing data.
- Company: Be part of one of the UK's leading NHS Foundation Trusts dedicated to building healthier lives.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive, inclusive environment.
- Why this job: Make a real impact in patient care while developing your skills in a dynamic team.
- Qualifications: Good education (GCSE English and Maths A-C) and customer service experience required.
- Other info: This role involves working weekends and bank holidays; must be able to handle cash.
We have an exciting opportunity for an enthusiastic individual to apply for a part time position (26.25 hours) as a Band 2 Ward Clerk based at Good Hope Hospital. The post will be part of our Patient Administration Team and will be based in the Surgical Assessment Unit.
26.25 hours each week; working 7.5 hours 4 days on, 4 days off - this shift pattern would include weekends and bank holidays.
As a Ward Clerk you are the first point of contact and are based on the ward's reception desk welcoming patients/visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors. The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, including admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trust's Vision & Values are essential.
The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good keyboard skills with a high level of accuracy and the ability to work individually and as part of a team.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
- Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
- Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions and thrives in their work. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.
Person specification
- Qualifications: Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Experience: Experience of dealing with the Public/Customer service experience; Experience of using IT systems
- Additional Criteria: Good communication/customer care skills both written and verbal demonstrating sympathy and compassion; Good organisation skills and ability to multitask; Good time management skills; Ability to deal professionally with enquiries from staff, Patients and Visitors; Ability to problem solve; Understand confidentiality and apply the principles in everyday working practice; Ability to pay attention to detail where there are predictable interruptions to the work pattern; Ability to deal with stressful situations and sensitive issues; Work effectively and flexibly as part of a team to meet the needs of the services; Confident in dealing with people at all levels; Must be able to demonstrate an understanding of equality and diversity; Mature open and flexible approach to work; Demonstrates care and compassion; Ability to travel to multiple sites; Ability to handle cash & valuables; Ability to work under pressure and deal with stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact: 01214249178
Job locations: Good Hope Hospital, Rectory Rd, Sutton Coldfield, West Midlands, B75 7RR
Band 2 Ward Clerk employer: University Hospitals Birmingham
Contact Detail:
University Hospitals Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 Ward Clerk
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially those of UHB. Understanding their commitment to health and wellbeing will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle patient queries or manage stressful situations. This will prepare you for the dynamic environment of a ward clerk.
✨Tip Number 3
Get comfortable with using electronic patient administration systems. If you have access to similar software, practice inputting data accurately to demonstrate your proficiency during the selection process.
✨Tip Number 4
Network with current or former NHS staff to gain insights into the role of a Ward Clerk. Their experiences can provide valuable tips on what to expect and how to excel in the position.
We think you need these skills to ace Band 2 Ward Clerk
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Band 2 Ward Clerk. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, administration, and IT systems. Emphasise your communication skills and ability to work under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the NHS. Mention specific examples from your past experiences that demonstrate your organisational skills, attention to detail, and ability to handle sensitive situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at University Hospitals Birmingham
✨Show Your Customer Care Skills
As a Ward Clerk, you'll be the first point of contact for patients and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, demonstrating your ability to handle queries with empathy and professionalism.
✨Demonstrate Your Organisational Skills
The role requires strong organisational abilities, especially when managing patient notes and data entry. Highlight any experience you have in multitasking and maintaining accuracy under pressure, as this will be crucial in a busy ward environment.
✨Familiarise Yourself with IT Systems
Since you'll be using the Trust's electronic patient administration system, it's beneficial to show familiarity with similar IT systems. If you have experience with data entry or administrative software, be sure to mention it during the interview.
✨Emphasise Teamwork and Flexibility
Effective teamwork is essential in this role. Prepare to discuss how you've successfully worked as part of a team in the past, and be ready to explain how you can adapt to changing situations and support your colleagues in a dynamic environment.
