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- Tasks: Manage student complaints, disciplinaries, and academic appeals with confidentiality and sensitivity.
- Company: SOAS University of London is a leading institution focused on Asia, Africa, and the Middle East studies.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact on student experiences while working in a diverse and inclusive community.
- Qualifications: Candidates should demonstrate resilience, strong communication skills, and a commitment to student welfare.
- Other info: Applications are encouraged from underrepresented groups to promote diversity within the workplace.
The predicted salary is between 36000 - 59000 £ per year.
Department: Student Casework Adviser
Contract Type: Permanent
Grade: 7
Salary: £42,512.57 to £49,676.57 per annum, inclusive of London Allowance
Location: Bloomsbury, Camden, Greater London, United Kingdom
Hours: 35
SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS is positioned to play a leading role in reimagining higher education globally, with a new strategic plan committed to both student responsiveness and research intensity.
About the Department:
The Legal & Governance Team is part of the School's Professional and Support Services, headed by the Director of Governance. The team handles complaints, disciplinary cases, academic appeals, and academic misconduct cases while providing legal and regulatory advice to colleagues.
About the Role:
As a Student Casework Adviser, you will support the management of various student casework functions, including student complaints, disciplinaries, and academic appeals and misconduct cases. This role requires confidentiality, sensitivity, and resilience to ensure a high quality service and timely investigation of student cases.
You will report to the Head of Student Casework and be a key contact for matters related to student casework, working closely with stakeholders involved in a student's academic life and welfare. Your focus will be to promote a good student experience and uphold a duty of care to individual students and the wider student community at SOAS.
Further information on the key criteria for the role can be found in the job description and person specification on the SOAS website.
How to Apply:
Please complete the online application form and upload your CV and a supporting statement.
Closing date: 16th February 2025 at 11:59pm
Interviews to be held: 3rd March 2025
Further information:
If you have any questions or need assistance with the application process, please contact HR Contact Form | SOAS.
Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.
For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.
We particularly welcome applications from candidates from working class, first generation Higher Education, Black, Asian, other minority ethnic and underrepresented groups from within the UK and beyond. All appointment decisions will be made on merit, following a fair and competitive process.
Student Casework Adviser employer: SOAS University of London
Contact Detail:
SOAS University of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Casework Adviser
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Student Casework Adviser. Understanding the nuances of handling complaints, disciplinary cases, and academic appeals will help you articulate your relevant experience during the interview.
✨Tip Number 2
Network with current or former employees in similar roles at SOAS or other institutions. They can provide valuable insights into the work culture and expectations, which can be beneficial for your preparation.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated confidentiality, sensitivity, and resilience. These qualities are crucial for the role, and having examples ready will showcase your suitability.
✨Tip Number 4
Research SOAS's strategic plan and values. Being able to align your personal values and experiences with their mission will show your commitment to enhancing the student experience and supporting the wider community.
We think you need these skills to ace Student Casework Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Casework Adviser position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly articulate your relevant experience, particularly in handling complaints and academic appeals. Use specific examples to demonstrate your ability to maintain confidentiality and sensitivity in challenging situations.
Update Your CV: Ensure your CV is up-to-date and reflects your most relevant experiences. Highlight any previous roles that involved student support, case management, or legal advisory work, as these will be particularly pertinent to the role.
Follow Application Instructions: Make sure to complete the online application form accurately and upload all required documents, including your CV and supporting statement. Double-check for any errors before submitting to ensure a professional presentation.
How to prepare for a job interview at SOAS University of London
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Student Casework Adviser. Be prepared to discuss how your skills and experiences align with the specific requirements of the role.
✨Demonstrate Empathy and Sensitivity
Given the nature of the role, it's crucial to showcase your ability to handle sensitive situations with empathy. Prepare examples from your past experiences where you've successfully managed difficult conversations or supported individuals in distress.
✨Familiarise Yourself with Relevant Policies
Research SOAS's policies on student complaints, academic appeals, and misconduct cases. Being knowledgeable about these areas will not only impress the interviewers but also show your commitment to upholding the institution's standards.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask the interviewers about the team dynamics, challenges faced in the role, or the strategic direction of the department. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
