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- Tasks: Support the HIV clinical team with administration and appointment bookings.
- Company: Join one of the UK's leading NHS Foundation Trusts dedicated to building healthier lives.
- Benefits: Enjoy flexible working, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in healthcare while developing your skills in a compassionate team.
- Qualifications: GCSE English and Maths A-C; NVQ level 3 in Business Administration or equivalent experience.
- Other info: This role offers a thorough induction and training programme to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
Do you have the skills to support the HIV clinical team at Queen Elizabeth Hospital Birmingham? An exciting opportunity has arisen for a full-time administrator/co-ordinator to support the Home Care Delivery Service of HIV prescriptions in a safe and efficient way. The role also includes booking of outpatient appointments daily using trust IT systems. Good communication skills are required as this role predominantly involves telephone calls with patients.
You will be working alongside medical, nursing, pharmacy, other administrative colleagues, courier companies, patients, and relatives. You will have the opportunity to develop your administration skills in order to work autonomously. A thorough induction and training programme will be put in place.
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
- Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
- Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
Person specification
Qualifications
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
- Experience of working in Healthcare
Additional Criteria
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact: 01213716954
Contract Details
- Band: Band 3
- Contract: Permanent
- Working pattern: Part-Time, Full-Time, Flexible Working
- Reference number: 304-1087227PM
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Band 3 Administrator / Co-ordinator - HIV employer: University Hospitals Birmingham
Contact Detail:
University Hospitals Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Administrator / Co-ordinator - HIV
✨Tip Number 1
Familiarise yourself with the specific IT systems used in healthcare settings, especially those related to appointment booking and prescription management. This knowledge will not only boost your confidence but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone, as this role involves significant interaction with patients. Consider role-playing scenarios with friends or family to enhance your ability to convey information clearly and compassionately.
✨Tip Number 3
Research the Queen Elizabeth Hospital Birmingham and its HIV services to understand their mission and values. Being knowledgeable about the organisation will help you align your answers with their goals during the interview process.
✨Tip Number 4
Network with current or former employees of the hospital, if possible. They can provide valuable insights into the work culture and expectations, which can be beneficial for tailoring your approach when applying for the position.
We think you need these skills to ace Band 3 Administrator / Co-ordinator - HIV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and customer service. Emphasise your skills with Microsoft Office and any healthcare-related experience to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the role of Band 3 Administrator/Co-ordinator. Mention your communication skills and ability to work under pressure, as these are crucial for the position.
Highlight Relevant Qualifications: Clearly list your qualifications, such as GCSEs and any Business Administration NVQs. If you have equivalent experience, make sure to detail this in your application to demonstrate your suitability.
Showcase Your Interpersonal Skills: Since the role involves significant interaction with patients and colleagues, provide examples of how you've successfully communicated and worked within a team in previous roles. This will help illustrate your fit for the position.
How to prepare for a job interview at University Hospitals Birmingham
✨Showcase Your Communication Skills
Since the role involves a lot of telephone communication with patients, it's crucial to demonstrate your ability to communicate clearly and empathetically. Practice answering common interview questions out loud to ensure you convey your thoughts effectively.
✨Familiarise Yourself with IT Systems
The job requires using trust IT systems for booking appointments. Brush up on your knowledge of relevant software, especially Microsoft Office packages. If possible, mention any specific experiences you've had with similar systems during the interview.
✨Highlight Your Teamwork Experience
This position involves working alongside various professionals, so be prepared to discuss your experience in team settings. Share examples of how you've collaborated with others to achieve common goals, particularly in busy or high-pressure environments.
✨Demonstrate Your Understanding of Equality and Diversity
Given the emphasis on creating an inclusive environment, be ready to talk about your understanding of equality and diversity. Share any relevant experiences that showcase your commitment to these values and how they can positively impact patient care.
