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- Tasks: Join our lettings team as a Client Accounts Coordinator, handling renewals and financial queries.
- Company: Strutt & Parker is a leading property consultancy with a strong reputation in the lettings market.
- Benefits: Enjoy generous leave, health support, pension schemes, and a commitment to diversity.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in property management.
- Qualifications: GCSE level education or equivalent; experience in lettings administration preferred.
- Other info: Opportunity for growth and development in a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity to join our lettings team in Chelsea as a Client Accounts Coordinator to support the ongoing growth of the Lettings division.
Responsibilities
- Support the Lettings team to activate all renewals promptly and handle new tenancies when necessary.
- Check and approve all Landlord statements daily.
- Send Landlord statements upon request.
- Serve as the first point of contact for financial queries within and outside the business, handling sensitive matters as needed.
- Raise invoices, generate reports on Landlord and Tenant Fees, and chase outstanding payments.
- Investigate and allocate funds where necessary.
- Post contractor invoices for approval and manage contractor statements and invoices.
- Handle Credit Control and follow up on outstanding payments.
- Approve daily payments as required.
- Oversee rent arrears procedures, ensuring compliance with legislation.
- Advise clients on rental arrears matters, including legal notices or seeking advice from the Head of Tenancy Management.
- Send contractor invoices to clients on demand.
- Ensure Touchstone raises and sends invoices for split commissions.
- Approve deposit returns within 24 hours.
- Act as the business contact with Touchstone and attend quarterly meetings.
- Chase owed payments for split commissions and approve related invoices for payment.
- Verify renewal fees, rent demands, and charges before renewals.
- Seek legal advice when necessary from internal or external legal teams.
- Create systems and processes to improve daily operations.
- Consult and update the Head of Tenancy Management and Lettings Office Head.
- Welcome visitors and handle inquiries as appropriate.
- Participate in team meetings and notify management of property issues.
- Support the team in daily portfolio management and carry out property visits as needed.
- Maintain an accurate, up-to-date paperless filing system and update databases, including RPS.
- Proactively maintain legal knowledge and ensure compliance with lettings legislation and best practices.
- Ensure accurate data entry and rectify missing or incorrect data.
Key Skills
- Experience in lettings administration.
- Excellent communication skills.
- Customer-focused with a commitment to high service standards.
- Organized, systematic, and able to prioritize.
- Accurate data entry skills.
- Professional appearance and approach.
Qualifications:
- Educated to GCSE level or equivalent.
Benefits
We offer award-winning benefits including generous leave, health and wellbeing support, financial benefits such as pension and bonus schemes, and a commitment to diversity and inclusion.
Strutt & Parker – Client Accounts Coordinator employer: BNP Paribas Group
Contact Detail:
BNP Paribas Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strutt & Parker – Client Accounts Coordinator
✨Tip Number 1
Familiarise yourself with lettings legislation and best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and professionalism in the role.
✨Tip Number 2
Network with professionals in the lettings industry, especially those who work in client accounts or property management. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with financial queries and invoicing during the interview. Highlight specific examples where you've successfully managed similar tasks, as this will showcase your suitability for the role.
✨Tip Number 4
Demonstrate your customer-focused approach by preparing examples of how you've provided excellent service in previous roles. This will resonate well with the hiring team, as they value high service standards.
We think you need these skills to ace Strutt & Parker – Client Accounts Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings administration and showcases your excellent communication skills. Use specific examples that demonstrate your customer-focused approach and ability to handle financial queries.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the responsibilities listed in the job description. Explain how your skills and experiences align with the role of Client Accounts Coordinator, particularly in managing landlord statements and handling sensitive financial matters.
Showcase Organisational Skills: In your application, emphasise your organisational abilities and systematic approach. Provide examples of how you have successfully prioritised tasks in previous roles, especially in fast-paced environments like lettings.
Highlight Legal Knowledge: Mention any relevant knowledge of lettings legislation and compliance in your application. This will show that you are proactive about maintaining legal knowledge, which is crucial for the role.
How to prepare for a job interview at BNP Paribas Group
✨Know Your Numbers
As a Client Accounts Coordinator, you'll be dealing with financial queries and landlord statements. Brush up on your understanding of basic financial concepts and be prepared to discuss how you would handle invoicing and payment processes.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, showcasing your systematic approach.
✨Showcase Communication Skills
Since you'll be the first point of contact for financial queries, it's crucial to demonstrate your communication skills. Prepare to discuss how you would handle sensitive matters and ensure clarity in your interactions with clients and colleagues.
✨Familiarise Yourself with Legislation
Understanding lettings legislation is key for this position. Research relevant laws and regulations, and be prepared to discuss how you would ensure compliance in your daily operations during the interview.
