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- Tasks: Support homeless and ex-offender clients in a residential setting, empowering them to achieve their goals.
- Company: Join GSA, a leading provider of affordable homes and support services in the West Midlands and Southwest.
- Benefits: Enjoy flexible working, 20-22 days holiday, pension matching, and 24/7 health support.
- Why this job: Make a real difference in people's lives while working in a supportive and caring environment.
- Qualifications: Experience with vulnerable individuals and knowledge of the criminal justice system is essential.
- Other info: DBS check required; we are a Disability Confident Employer committed to inclusivity.
Job Location: West Bromwich
Salary: £13.24 per hour
Contract type: Permanent
Working hours: 35 hours per week
Shift Patterns: 7am-3pm or 1pm-9pm, working 5 days out of 7, including bank holidays and weekends.
Closing Date: 1st June 2025
About the role
Chapter House is a 24-hour supported housing project based in West Bromwich, providing temporary accommodation for single homeless people who have support needs. Each person’s stay is for up to one year. This residential scheme offers choices and chances to those who are homeless and may be ex-offenders. To do this, you need to be enthusiastic, confident, and non-judgemental.
Your responsibilities include ensuring the health and well-being of clients through managing health & safety, fire safety, safeguarding issues, managing risk effectively, and working in partnership with the county council’s preferred support provider. The keyworker assists each client in identifying their support needs and empowering them to acquire the skills to achieve their objectives as set out within the support plan, which is reviewed monthly.
Please note that if you are successful in this role, a DBS check will be required.
About you
We are looking to recruit a full-time support worker with previous experience and knowledge of the criminal justice system and services for homeless and ex-offenders. You must have excellent communication skills when working with vulnerable people and a desire to make a difference. A good team player who can work well under pressure is essential. Ideally, you should have 1 year’s experience supporting vulnerable people within a housing or community setting, knowledge of the criminal justice system, knowledge of the housing sector, particularly supported housing, and housing benefits.
You should have a clear understanding of managing risk of harm and risk of re-offending, the ability to offer advice and guidance, provide practical support that meets clients’ needs, and respond to a crisis while remaining calm.
About us
We are GSA, providing affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home; it’s a place from which we build our future and thrive.
We actively deal with the consequences of the housing crisis by providing affordable homes for those in need. When our customers require more, we offer a range of services, including care, money advice, and coaching to support them. We also provide care and support to some of the most vulnerable people in society, including those who are homeless, experiencing domestic violence, or part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, we created the GSA Way, a culture we commit to, aspire to, and live and breathe. Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious
Benefits
In support and recognition of our colleagues, we offer a fantastic benefits package, including:
- Trust-based flexible working and supportive teams
- 20 days annual holiday entitlement, increasing to 22 days
- Opportunity to buy or sell annual leave
- A defined contribution pension scheme with GSA matching up to 6% contributions
- 24/7 online GP appointments, second medical opinions, health checks, mental health support, and legal and financial support
- Access to Blue Light discount card membership
- Confidential Employee Assistance Programme (EAP)
- Cycle to work Scheme
- Eligible for occupational sick pay
How to apply
If this sounds like the exciting new challenge you’ve been waiting for, we’d love to hear from you. Email your CV to [email protected] or click apply now.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord is a Disability Confident Employer, actively encouraging applications from individuals with disabilities and providing access, adjustments, equipment, or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role are guaranteed an interview. If you need any assistance, adjustments, or adaptations throughout our selection processes, please let us know.
Homeless/ Ex offender Support Worker employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless/ Ex offender Support Worker
✨Tip Number 1
Familiarise yourself with the local support services available for homeless individuals and ex-offenders in West Bromwich. Understanding the resources and networks can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Connect with current or former support workers in similar roles through networking platforms like LinkedIn. They can provide insights into the day-to-day responsibilities and challenges, which will help you prepare better for the role.
✨Tip Number 3
Showcase your communication skills by engaging in community events or volunteering opportunities related to homelessness or criminal justice. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss in interviews.
✨Tip Number 4
Research the GSA Way and align your personal values with their core commitments. Being able to articulate how your beliefs match their organisational culture can set you apart from other candidates during the interview process.
We think you need these skills to ace Homeless/ Ex offender Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in supporting vulnerable individuals and knowledge of the criminal justice system. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping homeless individuals and ex-offenders. Mention your understanding of their needs and how your background makes you a suitable candidate for this role.
Highlight Key Skills: In your application, emphasise your communication skills, ability to manage risk, and experience in crisis situations. These are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at CIH International Housing Group
✨Understand the Role
Make sure you have a clear understanding of what a Homeless/Ex Offender Support Worker does. Familiarise yourself with the responsibilities outlined in the job description, such as managing health and safety, supporting clients, and working with vulnerable individuals.
✨Show Empathy and Non-Judgement
During the interview, demonstrate your ability to be non-judgemental and empathetic. Share examples from your past experiences where you successfully supported vulnerable people, highlighting your understanding of their challenges.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience working with homeless individuals or ex-offenders. Mention any specific skills or knowledge you have regarding the criminal justice system and housing sector that would make you a strong candidate for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle crises. Think about situations where you had to manage risk or provide practical support, and be ready to explain your thought process and actions.
