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- Tasks: Join us as a Hotel Receptionist, managing guest check-ins, queries, and reservations.
- Company: Park Plaza Cardiff is a vibrant 4-star hotel in the city centre, offering luxury and comfort.
- Benefits: Enjoy discounted stays, gym memberships, spa treatments, and a chance to be Employee of the Month!
- Why this job: Be part of a dynamic team, enhance your customer service skills, and grow within a prestigious hotel.
- Qualifications: GCSE or equivalent preferred; experience in hotel reception and customer service is a plus.
- Other info: Full-time role with a 39-hour work week; weekend availability required.
The predicted salary is between 19300 - 27300 £ per year.
An opportunity has arisen for a Full Time Hotel Receptionist at the Park Plaza Cardiff. The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brasserie style restaurant, a busy bar, modern meeting and event facilities accommodating up to 150 guests for dinner, the Kuku Club for private hire and the luxurious Laguna Health & Spa.
Schedule: 8 hour shift, Weekend availability
Education: GCSE or equivalent (preferred)
Experience:
- Hotel Reception: 1 year (preferred)
- Office: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Hotel: 1 year (preferred)
- Hotel Front Office System: 1 year (preferred)
- Opera Front Office: 1 year (preferred)
In this role you will be responsible for providing a professional 4* deluxe front desk service to all our guests and visitors.
Duties Include:
- Checking guests in and out of the hotel
- Room allocation and management
- Answering and directing all phone calls that come into the business
- Handling any guest queries and complaints and resolving them effectively and efficiently
- Dealing with reservation enquiries
- Assisting guests with any special requests e.g., transport, tickets, additional requirements etc.
- Processing bills and managing guest payments
- Handling show arounds and sale enquiries when needed
- Working 5 out of 7 days as per departmental rota.
Applicants will need:
- IT and telephone experience - ideally with Fidelio Opera
- To be able to project a professional personal image
- To be numerate, literate and have excellent verbal communication skills
- Experience of delivering a high level of customer service
- To be well organised, methodical and have attention for detail
- Front Desk Reception experience in a similar standard hotel would be preferred
This role is a vital part of our business, receptionists are expected to have an understanding of the business as a whole as the majority of queries come through this department. It is essential that the applicant has the drive to learn and grow within the business. Individuals must show empathy toward guest situations and provide the service expected of a 4* deluxe establishment.
Job Type: Full-time, permanent position working 39 hours per week
Pay: £23,322.00 per year
Benefits:
- Discounted hotel room across the Park Plaza and Radisson brands
- Reduced gym/ spa membership
- Discounted food and beverage
- Discounted spa treatments
- Monthly passion player (employee of the month)
- Employee Assistance Programme
If you have the required background and would like to find out more, please submit your CV to the contact details listed below.
More Details Hotel Receptionist Receptionist employer: Park Plaza Cardiff
Contact Detail:
Park Plaza Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land More Details Hotel Receptionist Receptionist
✨Tip Number 1
Familiarise yourself with the Park Plaza Cardiff and its services. Understanding the hotel's offerings, such as the Brasserie restaurant and Laguna Health & Spa, will help you engage confidently during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling guest queries and complaints. Consider role-playing scenarios with friends or family to practice your responses and ensure you can provide the high level of service expected at a 4-star hotel.
✨Tip Number 3
If you have experience with hotel front office systems like Fidelio Opera, be prepared to discuss this in detail. If not, consider taking a short online course to familiarise yourself with the software, as it could give you an edge over other candidates.
✨Tip Number 4
Network with current or former employees of Park Plaza hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
We think you need these skills to ace More Details Hotel Receptionist Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception and customer service. Emphasise any specific skills related to front desk operations, such as familiarity with Fidelio Opera or similar systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities listed in the job description.
Highlight Customer Service Skills: In both your CV and cover letter, provide examples of how you've successfully handled guest queries and complaints in the past. This will demonstrate your ability to deliver high-quality customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Park Plaza Cardiff
✨Showcase Your Customer Service Skills
As a hotel receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled guest queries or complaints, demonstrating your problem-solving skills and empathy.
✨Familiarise Yourself with Hotel Systems
Since the role requires experience with hotel front office systems like Fidelio Opera, make sure to brush up on your knowledge of these systems. If you have experience with similar software, be ready to discuss how you used it effectively in previous roles.
✨Dress Professionally
First impressions matter, especially in a 4-star hotel environment. Dress smartly and maintain a professional appearance for your interview to reflect the standards expected at Park Plaza Cardiff.
✨Demonstrate Your Organisational Skills
The role involves managing multiple tasks simultaneously, so be prepared to discuss how you stay organised and methodical in your work. Share specific strategies or tools you use to manage your time and responsibilities effectively.
