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- Tasks: Be the friendly face of our store, helping customers find what they need.
- Company: Join a vibrant brand that values style, positivity, and inclusivity.
- Benefits: Enjoy 25 days holiday, discounts, and extensive training from day one.
- Why this job: Make a difference in customers' lives while working in a fun, supportive environment.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Flexible part-time hours perfect for students looking to gain experience.
Who are we? For over 30 years, we’ve traveled, laughed, and grown. We believe life is for living and is more fun with loved ones. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the actions we take, and the values we uphold. We are Made for Life.
Equality and inclusion are not just aspirations but standards. We promote and drive equality within our workforce to foster an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in creating a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview: You are the face of our business, putting the customer at the center of everything you do. Greeting and serving customers in a friendly, enthusiastic, and professional manner, you show genuine interest in their needs and will learn about our products to assist them effectively.
Role Responsibilities:
- Greet and thank customers warmly, ensuring they have a memorable experience.
- Provide exceptional service, using your knowledge to help customers find suitable products both in-store and across channels.
- Process sales, orders, and refunds efficiently at the tills.
- Assist with deliveries and stock replenishment on the shop floor.
- Maintain shop floor and back-of-house tidiness.
- Stay updated on company activities and promotions.
- Support floor moves, sale setups, and launches.
- Follow all company policies and GDPR procedures.
Competencies:
- Deliver excellent customer service focused on customer needs and satisfaction.
- Show passion and enthusiasm for the FatFace brand, embodying its vision and values.
- Align with the company's social and environmental missions, actively supporting initiatives.
- Provide a genuine, authentic approach in interactions.
- Act with integrity, demonstrating interest and understanding of others.
- Respect and value team members, fostering positive relationships.
- Participate actively in team activities and initiatives.
- Use humor appropriately and tailor your approach to each customer.
- Offer alternative purchasing options across all channels.
- Maintain operational standards, including handling deliveries, visual merchandising, health and safety, housekeeping, and stock replenishment.
Experience:
- Customer service experience is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive, proactive attitude.
- Ability to work effectively under pressure.
- Confidence to take initiative and work independently when needed.
- Team-oriented mindset.
- Good time management skills.
Benefits of Working with Us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox platform with discounts, wellbeing content, and more, from day one.
- Thrive learning system with extensive training resources, from day one.
- Dental insurance (employee-funded).
- Pension scheme.
- 24/7 EAP support (UNUM/Retail Trust/Fashion Textiles Support).
- Sick pay allowances.
- Sabbatical leave based on service.
- Enhanced family-friendly policies, including maternity leave.
- Refer-a-friend scheme.
If this sounds like the opportunity for you, then apply today!
Belfast Store Crew (Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Belfast Store Crew (Part-Time)
✨Tip Number 1
Familiarise yourself with the FatFace brand and its values. Understanding their commitment to equality, inclusion, and customer service will help you connect with the team during your interview and show that you're aligned with their mission.
✨Tip Number 2
Prepare to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you've gone above and beyond for a customer, as this will resonate well with the role's focus on exceptional service.
✨Tip Number 3
Show your enthusiasm for the role by engaging with the store environment before your interview. Visit the store, observe how staff interact with customers, and take note of product knowledge; this will give you valuable insights to discuss.
✨Tip Number 4
Be ready to showcase your teamwork abilities. Since the role requires collaboration with colleagues, think of instances where you've successfully worked as part of a team, and be prepared to share these stories during your conversation.
We think you need these skills to ace Belfast Store Crew (Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the values and mission of the company. Highlight how your personal values align with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service. Use specific examples that demonstrate your interpersonal skills and ability to work in a team, as these are key competencies for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the FatFace brand. Mention your understanding of their products and how you can contribute to creating a positive customer experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for the Brand
Make sure to express your passion for the FatFace brand during the interview. Share why you admire their values and how you can contribute to creating a positive customer experience.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this role is all about putting customers first.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to understand the company's policies, especially regarding equality and inclusion. Being knowledgeable about these standards will show that you align with their values and are committed to fostering a positive workplace.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about team dynamics, training opportunities, or how the company supports its employees. It shows your interest in the role and helps you gauge if it's the right fit for you.
