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- Tasks: Welcome customers, manage enquiries, and keep the showroom inviting.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 UK dealerships.
- Benefits: Enjoy 33 days off, retail discounts, flexible working, and wellness support.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and personal growth.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn.
- Other info: Diversity is valued; all enthusiastic applicants are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What We Can Offer You- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options - just ask
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Showroom Host employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host
✨Tip Number 1
Familiarise yourself with Audi's brand values and customer service philosophy. Understanding what makes Audi unique will help you connect with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and warmly is crucial for a Showroom Host, so honing these skills can give you an edge.
✨Tip Number 3
Visit the showroom before your interview to get a feel for the environment. Observe how current hosts interact with customers and take notes on what works well, as this can provide valuable insights during your application process.
✨Tip Number 4
Network with current employees or reach out on platforms like LinkedIn. Building connections within the company can provide you with insider knowledge and potentially a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Showroom Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Showroom Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as creating a welcoming environment or your passion for customer service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your communication skills and ability to multitask. Use specific examples to showcase your organisational skills and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Showroom Host role.
How to prepare for a job interview at Group 1 Automotive UK
✨Show Your People Skills
As a Showroom Host, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication and interpersonal skills during the interview. Share examples of how you've created a welcoming environment in previous roles.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks effectively, especially under pressure. Use specific examples from your past experiences to illustrate your capability.
✨Familiarise Yourself with the Brand
Research Audi and Group 1 Automotive before your interview. Understanding their values and mission will help you align your answers with what they are looking for. It shows genuine interest and preparation.
✨Emphasise Your Customer Service Experience
Since this role is customer-facing, be ready to talk about your previous customer service experiences. Highlight any situations where you went above and beyond to ensure customer satisfaction, as this aligns with their focus on delivering great experiences.
