Associate Director of Nursing - Patient Experience and Complaints

Job summary

Are you a compassionate, visionary nursing leader with a passion for improving patient experience and outcomes? We are seeking an exceptional Associate Director of Nursing for Patient Experience and Complaints (ADON) to join our senior leadership team and help drive our Trust\’s ambition to deliver outstanding, patient-centred care.

This is a high-impact role where you will lead the Trust\’s Patient Experience and Complaints function, ensuring it meets both internal goals and external regulatory requirements. You will be instrumental in shaping our patient engagement agenda, embedding a culture of continuous improvement, and ensuring that the voices of our patients and communities are heard and acted upon.

As ADON, you\’ll provide expert guidance and support to clinical and non-clinical teams, enabling them to deliver high-quality, compassionate care. You will also represent the Trust at local, regional, and national forums, keeping us at the forefront of developments in patient experience and regulatory compliance.

This role offers a unique opportunity to make a real difference across the organisation–supporting governance, influencing strategic direction, and ensuring we continually strive for excellence in how we listen to, learn from, and care for our patients.

Apply now to join our team!

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as \’outstanding\’ for care and our King\’s Mill Hospital as the only \’outstanding\’ NHS-run hospital in the East Midlands.

Details

Date posted: 15 May 2025

Pay scheme: Agenda for change

Band: Band 8b

Salary: £62,215 to £72,293 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 214-CEN-7182841

Job locations: King\’s Mill Hospital, Mansfield Road, Sutton-in-Ashfield, NG17 4JL

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements (Essential):

• Proven knowledge of the broader nursing, education and professional issues
• Extensive working knowledge of contemporary health care issues and professional standards
• Understanding of the complex dynamics of a multiprofessional environment
• Excellent presentation and teaching skills
• Excellent report writing skills and action planning
• Ability to work under pressure
• Computer literate
• Sound general management experience – budget management skills, business case preparation, staff management
• Evidence of operational and strategic development of patient safety initiatives and strategies
• Experience in education and professional development
• Experience in delivering change and improvement projects
• QSIR Practitioner, understanding of methodologies of change and technique

Qualifications (Essential):

• Educated to a Masters Level or equivalent
• PRINCE II qualification or equivalent
• Evidence of continuous professional and management development showing a combination of short courses, structured self study or formal management courses
• Clinical background, current registration with appropriate body

Further Requirements (Essential):

• Highly motivated and resourceful with a proactive approach to innovation
• Ability to act autonomously with minimal supervision

Experience (Essential):

• Extensive senior nursing experience within a complex organisation/NHS
• Experience of working towards Care Quality standards
• Experience with NHS Resolution standards
• Significant experience with service improvement methodologies
• Analytical skills to collate and understand data
• Ability to write sound reports in a timely manner
• Proven leadership and management track record
• Experience leading organisational change to improve quality
• Effective communication with clinicians and Directors
• Complaints Management experience
• Experience working with external agencies and influencing change
• Experience conducting risk assessments and investigations
• Experience managing budgets, involved in financial processes

Contractual Requirements (Essential):

• Regular attendance
• Ability to work flexibly
• NMC Registration

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS check for any previous convictions.

Applicants must have current UK professional registration. For further info, see NHS Careers website .

Employer Details

Sherwood Forest Hospitals NHS Foundation Trust

King\’s Mill Hospital, Mansfield Road, Sutton-in-Ashfield, NG17 4JL

Website:

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