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- Tasks: Greet and entertain customers, ensuring they have a memorable experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of local communities.
- Benefits: Flexible shifts, training provided, and a fun work environment.
- Why this job: Be part of an exciting growth journey while creating unforgettable moments for guests.
- Qualifications: No experience needed; just a passion for customer service and teamwork.
- Other info: Must be flexible with working hours, including weekends and bank holidays.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
Qualifications:
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
No experience necessary as training will be provided. The candidate must be fully flexible with working patterns as we operate a 24 hour business that is open 7 days per week.
F & B Host employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F & B Host
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for customers in previous roles or even in everyday situations.
✨Tip Number 2
Familiarise yourself with Grosvenor Casinos' current promotions and offerings. Being knowledgeable about what they provide will not only impress during your interview but also demonstrate your genuine interest in the role.
✨Tip Number 3
Emphasise your flexibility and willingness to work various shifts, including weekends and bank holidays. This is crucial for a role that operates 24/7, and showing that you're adaptable can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle change and adapt to new working environments. Highlight any past experiences where you've successfully navigated changes, as this aligns with the dynamic nature of the F&B Host position.
We think you need these skills to ace F & B Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Grosvenor Casinos is looking for in an F&B Host. Highlight your passion for customer service and any relevant experiences that align with their expectations.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are relevant to the role. Emphasise any previous customer service roles or experiences where you created memorable experiences for others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Grosvenor Casinos and how you can contribute to their goal of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Rank Group
✨Show Your Passion for Customer Service
As an F&B Host, your enthusiasm for providing excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in the past, even if it's from previous roles or experiences.
✨Know the Menu and Promotions
Familiarise yourself with the current food and drink offerings as well as any promotions. This knowledge will not only impress your interviewers but also demonstrate your commitment to enhancing the customer experience.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be ready to discuss how you work well in a team environment and how you can contribute positively to the overall atmosphere of the venue.
✨Embrace Flexibility
Since the role requires working various shifts, including weekends and bank holidays, express your willingness to adapt to different schedules. Highlight any previous experiences where you've successfully managed flexible working hours.
