Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with queries about benefit payments, providing solutions with empathy.
- Company: Join PayPoint Network Ltd, a company dedicated to exceptional customer service.
- Benefits: Enjoy flexible part-time hours and the chance to make a real difference.
- Why this job: Be part of a supportive team that values compassion and resilience in helping vulnerable customers.
- Qualifications: Strong communication skills, empathy, and experience in customer service are essential.
- Other info: Ideal for those looking to gain experience while making a positive impact.
We are passionate about our customers and retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customers who use “The Payment Exception Service,” which is a way for people who do not have a bank account to collect benefit or pension payments from the DWP. If you are customer-focused, with the right skills, commitment, and capability to deliver an exceptional public service to customers who may come from vulnerable parts of society, this is the perfect role for you.
Salary: £11,272
Working Hours: Either a Monday or Friday 9am - 4pm, Saturday 12 - 6pm, and Sunday 10 - 4pm
What will you be doing?
- You will be listening, empathising, and finding solutions to the problems and challenges faced by our customers every day.
- You will be managing queries via email, calls, and audio messages.
We are looking for people with the right skills, commitment, and capability to deliver a service to consumers assisting them with their queries to ensure they can access their DWP allowance/payments. If you have a genuine dedication to helping the vulnerable, are customer-focused, and can deliver exceptional service in difficult circumstances with empathy and compassion, you will find great satisfaction in this role. The pace is fast, so we need people who are driven, focused, resilient, and want to succeed.
What would we like from you?
- The ability to handle challenging and difficult conversations with customers
- Excellent communication and empathy skills with the ability to build rapport quickly over the phone
- Excellent customer service skills
- Great resilience
- Experience using Microsoft products such as Outlook and Excel
- Good listener
- Provide the right solutions to customers
- Someone who really wants to make a difference
- Flexibility – you may be asked to cover some extra shifts
- Consistently deliver customer service targets and service standards targets
It would be great if you already have experience working in a customer-focused role where you have previously worked with extremely vulnerable people.
Customer Service Advisor Part Time employer: PayPoint plc
Contact Detail:
PayPoint plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time
✨Tip Number 1
Familiarise yourself with the Payment Exception Service and its importance for customers without bank accounts. Understanding the service will help you empathise with customers and demonstrate your commitment to providing exceptional support.
✨Tip Number 2
Practice active listening skills before your interview. Being able to listen attentively and respond appropriately is crucial in customer service, especially when dealing with vulnerable individuals who may need extra support.
✨Tip Number 3
Prepare examples of how you've handled difficult conversations in the past. Think about specific situations where you successfully resolved issues or provided support, as this will showcase your resilience and problem-solving abilities.
✨Tip Number 4
Research PayPoint Network Ltd and their values. Showing that you align with their mission to deliver exceptional customer service will make you stand out as a candidate who genuinely cares about making a difference.
We think you need these skills to ace Customer Service Advisor Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles, especially those involving vulnerable individuals. Use specific examples to demonstrate your empathy, communication skills, and ability to handle challenging conversations.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping others and your commitment to delivering exceptional service. Mention why you are interested in working for PayPoint and how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at PayPoint plc
✨Show Your Empathy
Since the role involves assisting vulnerable customers, it's crucial to demonstrate your empathy during the interview. Share examples of how you've handled sensitive situations in the past and how you approached them with compassion.
✨Highlight Your Communication Skills
Effective communication is key for a Customer Service Advisor. Be prepared to discuss your experience in managing difficult conversations and how you build rapport quickly with customers over the phone.
✨Demonstrate Resilience
The pace can be fast and challenging, so it's important to showcase your resilience. Talk about times when you've faced pressure or difficult situations and how you managed to stay focused and deliver results.
✨Familiarise Yourself with Microsoft Products
As the role requires using Microsoft Outlook and Excel, make sure you're comfortable discussing your experience with these tools. You might even want to mention specific tasks you've accomplished using them to show your proficiency.
