IT Support Technician

Job Summary:

We are currently seeking a skilled IT Support Technician to join our team at Gallery Systems. The successful candidate will play a key role in providing technical support in a Microsoft environment, managing MS SQL Server, and offering support for a Java web application utilizing SOLR and Tomcat. The IT Support Technician will be responsible for ensuring the smooth operation and reliability of our software solutions and efficiently communicating updates and troubleshooting across multiple teams.

Job Description:

Qualifications:

• 1-2 years of experience ideally in a Help Desk setting
• Tomcat/Apache Stack

Nice to Haves:

• AWS or MS SQL

Duties and Responsibilities:

• Assist restoring service and maintaining MS SQL Server running on EC2 and AWS RDS
• Troubleshoot technical issues related to SOLR and Tomcat in an AWS environment.
• Collaborate with cross-functional teams to implement process improvements and enhance system performance.
• Escalate complex technical issues to higher-level support or appropriate teams for resolution.
• Contribute to the development and maintenance of documentation for support processes and procedures.
• Participate in training sessions to stay updated on new technologies and enhance technical skills.

Worker Type:

Regular

Number of Openings Available:

1

About Us

Gallery Systems is dedicated to helping our clients constantly improve the way they manage and share their collections with their communities by making it easier for museum staff to complete their tasks, collaborate, care for collections, and exhibit objects. Gallery Systems produces an interwoven platform of products, designed to support collections management needs in the most efficient and cost-effective way.

Gallery Systems is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

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