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- Tasks: Provide technical support and troubleshoot issues in a dynamic Microsoft environment.
- Company: Join Gallery Systems, a leader in collections management for museums and cultural institutions.
- Benefits: Enjoy a collaborative work culture with opportunities for training and skill enhancement.
- Why this job: Be part of a team that makes a real impact on how museums manage their collections.
- Qualifications: 1-2 years of help desk experience; familiarity with Tomcat/Apache stack is a plus.
- Other info: We value diversity and are committed to equal opportunity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a skilled IT Support Technician to join our team at Gallery Systems. The successful candidate will play a key role in providing technical support in a Microsoft environment, managing MS SQL Server, and offering support for a Java web application utilizing SOLR and Tomcat. The IT Support Technician will be responsible for ensuring the smooth operation and reliability of our software solutions and efficiently communicating updates and troubleshooting across multiple teams.
Qualifications:
- 1-2 years of experience ideally in a Help Desk setting
- Tomcat/Apache Stack
- Nice to Haves: AWS or MS SQL
Duties and Responsibilities:
- Assist restoring service and maintaining MS SQL Server running on EC2 and AWS RDS
- Troubleshoot technical issues related to SOLR and Tomcat in an AWS environment.
- Collaborate with cross-functional teams to implement process improvements and enhance system performance.
- Escalate complex technical issues to higher-level support or appropriate teams for resolution.
- Contribute to the development and maintenance of documentation for support processes and procedures.
- Participate in training sessions to stay updated on new technologies and enhance technical skills.
Gallery Systems is dedicated to helping our clients constantly improve the way they manage and share their collections with their communities by making it easier for museum staff to complete their tasks, collaborate, care for collections, and exhibit objects. Gallery Systems produces an interwoven platform of products, designed to support collections management needs in the most efficient and cost-effective way.
Gallery Systems is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
IT Support Technician employer: Incognito Software Systems Inc
Contact Detail:
Incognito Software Systems Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS SQL Server, Tomcat, and SOLR. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Gallery Systems on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the team dynamics, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully troubleshot technical issues, especially in a Help Desk setting. Being able to articulate your problem-solving process will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends and updates in IT support and cloud services, particularly AWS. Showing that you're proactive about learning and adapting to new technologies can impress the hiring team at Gallery Systems.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support roles. Emphasise your familiarity with Microsoft environments, MS SQL Server, and any experience with Tomcat or SOLR.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your technical skills, problem-solving abilities, and how you can contribute to Gallery Systems' mission of improving collections management.
Showcase Relevant Experience: In your application, provide examples of past experiences where you've successfully troubleshot technical issues or collaborated with teams. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Incognito Software Systems Inc
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, especially MS SQL Server, SOLR, and Tomcat. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've resolved technical issues.
✨Show Your Team Spirit
Since collaboration with cross-functional teams is key, prepare examples of how you've worked effectively with others in past roles. Highlight any process improvements you've contributed to and how they benefited the team.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical technical problems. Practice articulating your thought process clearly and logically, as this will demonstrate your problem-solving abilities and technical knowledge.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's tech stack or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
