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- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA New Forest is a welcoming hostel offering flexible work opportunities in a unique environment.
- Benefits: Enjoy 10 free nights at hostels, staff discounts, and free YHA membership each year.
- Why this job: Be part of a friendly team, gain valuable experience, and enjoy personal growth opportunities.
- Qualifications: Customer service experience and teamwork skills are essential; we value lived experiences too.
- Other info: Flexible shifts available from March to November 2024; training provided from day one.
Reference: DEC20242964
Expiry date: 23:59, Fri, 21st Feb 2025
Location: Hampshire
Salary: £11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)
Join Our Seasonal Team - Embrace the Opportunity
YHA New Forest welcomes you to a unique place of work! Looking for flexible work opportunities during the months of March - November 2024? YHA New Forest offers a range of exciting contract options available to suit your needs.
As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members, and guests.
- Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
What Skills and Experience do you need to be a Hospitality Team Member?
To provide excellent service to our guests, we are looking for the following qualities:
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts
- Ability to manage varying pressures, including peaks in workload demands
- Knowledge and understanding of the core purpose of YHA
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
How do you apply?
Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Seasonal Team Members - YHA New Forest employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Team Members - YHA New Forest
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what makes YHA unique will help you connect with the team during interviews and show your genuine interest in providing exceptional hospitality.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in hospitality settings. Be ready to share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Demonstrate your flexibility and teamwork skills. Be prepared to discuss how you've successfully worked in a team environment and managed varying workloads, as these are key qualities for the role.
✨Tip Number 4
Show enthusiasm for the local area and the YHA New Forest location. Being knowledgeable about the hostel and its surroundings can set you apart and show that you're eager to enhance guests' experiences.
We think you need these skills to ace Seasonal Team Members - YHA New Forest
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hospitality Team Member at YHA New Forest. Familiarise yourself with the job description and think about how your skills align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and teamwork. Emphasise any previous roles where you've worked face-to-face with customers or in hospitality settings.
Craft a Compelling Cover Letter: Write a brief cover letter that showcases your enthusiasm for the role and the YHA's mission. Mention specific qualities they are looking for, such as excellent timekeeping and flexibility, and provide examples from your past experiences.
Follow Application Instructions: Ensure you submit your CV along with the completed application form as specified. Double-check that all information is accurate and complete before hitting 'submit' to avoid any delays in processing your application.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent customer service, as this is a key aspect of the role at YHA New Forest.
✨Demonstrate Team Spirit
Since teamwork is essential in this position, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to support others and contribute to a common goal, which aligns with YHA's values.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations, such as busy periods or difficult customers. Think of specific examples from your past experiences that showcase your problem-solving skills and ability to manage pressure.
✨Research YHA and Its Values
Familiarise yourself with YHA's mission and values before the interview. Understanding their core purpose will help you articulate why you want to work there and how you can contribute to their goals, making you a more appealing candidate.
