Seasonal Team Members - YHA New Forest

Seasonal Team Members – YHA New Forest

Reference: DEC20242964

Expiry date: 23:59, Fri, 21st Feb 2025

Location: Hampshire

Salary: £11.44 per hour (This will rise to £12.21 in March in line with National Living Wage and applies to all, including those under the age of 21)

Join Our Seasonal Team – Embrace the Opportunity

YHA New Forest welcomes you to a unique place of work! Looking for flexible work opportunities during the months of March – November 2024? YHA New Forest offers a range of exciting contract options available to suit your needs.

As a Hospitality Team Member, you\’ll play a key role in making our guests\’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members, and guests.
• Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

To provide excellent service to our guests, we are looking for the following qualities:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts
• Ability to manage varying pressures, including peaks in workload demands
• Knowledge and understanding of the core purpose of YHA

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

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