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- Tasks: Be the friendly face for clients and their pets, managing appointments and calls.
- Company: Join Lawrie Veterinary Group, a dynamic practice specialising in exotic animals.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Experience a vibrant work culture with diverse animals and supportive team dynamics.
- Qualifications: No specific qualifications required, just a passion for animals and customer service.
- Other info: Work across multiple branches and enjoy learning opportunities through our academy.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about animals and providing outstanding customer service? Lawrie Vet Group is seeking a dedicated Full-Time Receptionist to join our team and become the welcoming face at the heart of our practice.
We are a busy and dynamic veterinary group, not your average practice. As an exotic animal referral centre, our team handles a wide range of animals, from adorable kittens to fascinating reptiles – ensuring no two days are ever the same!
Role Overview
As a Full-Time Receptionist, you will work 40 hours per week across our Cumbernauld, Falkirk, and Laurieston branches, with occasional support at our new Bo’ness clinic. You will also be required to cover reception every 4th Saturday as part of your rota.
Key Responsibilities:
- Serve as the first point of contact for clients and their pets
- Manage appointments, answer calls, and ensure smooth day-to-day operations
- Collaborate with a passionate and caring team
- Ensure every client’s visit is a positive experience for both pets and owners
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
Veterinary Receptionist employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Lawrie Veterinary Group, especially their exotic animal care. This knowledge will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in their unique practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to articulate your experience in providing excellent service will set you apart as a candidate who can thrive in a busy veterinary environment.
✨Tip Number 3
Network with current or former employees of Lawrie Veterinary Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about team dynamics, training opportunities, and how they handle different types of animals will show your enthusiasm for the role and your commitment to being a part of their team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Veterinary Receptionist position. Tailor your application to highlight relevant experience in customer service and animal care.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animals and customer service. Mention specific experiences that demonstrate your ability to manage appointments and provide a positive experience for clients and their pets.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as communication, organisation, and teamwork. Include any experience you have in a veterinary or animal care setting, even if it was voluntary.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a client-facing role.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves being the first point of contact for clients, emphasise your customer service experience. Provide examples of how you've handled difficult situations or ensured a positive experience for customers in the past.
✨Familiarise Yourself with the Practice
Research Lawrie Veterinary Group and its services, especially their focus on exotic animals. Being knowledgeable about the practice will show your enthusiasm and help you answer questions more effectively.
✨Prepare for Teamwork Questions
As collaboration is key in this role, be ready to discuss your experience working in teams. Think of specific examples where you contributed to a team’s success or helped resolve conflicts.
