Apprentice Medical Receptionist

We are seeking a motivated and enthusiastic Apprentice Medical Receptionist/Business Administrator to join our friendly GP surgery team. This is an exciting opportunity to gain hands-on experience within a busy primary care environment while working towards a nationally recognised qualification.

Wage: £15,704 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices.

Hours: Shift pattern will vary. The opening hours of the practice are 08:00 to 18:30 Monday to Friday, the practice closes every Monday between 1.00pm to 2.30pm for staff training. 40 hours a week.

Duration: 1 year 6 months.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work:

• Welcoming and assisting patients both face-to-face and over the phone.
• Booking and managing appointments using clinical systems.
• Handling patient queries and signposting appropriately.
• Processing repeat prescription requests and incoming correspondence.
• Supporting administrative tasks including filing, scanning, and data entry.
• Assisting the wider team with day-to-day operational support.

You will work closely with our reception and administrative teams, gaining valuable skills in customer service, healthcare administration, and team collaboration.

Where you’ll work:

2ND FLOOR ST PETERS CENTRE BURNLEY BB11 2DL

Training:

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan:

The apprentice will undertake the Level 3 Business Administration Apprenticeship. Day-release training takes place at Burnley College.

Requirements:

GCSE in Maths (grade 4). Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills:

• Customer care skills.
• Non-judgemental.

About this company:

Our surgery prides itself on being a supportive and inclusive place to work, where team members are valued and encouraged to grow. As a training practice, we have experience developing staff and providing meaningful learning opportunities. You’ll be part of a welcoming team that is passionate about delivering high-quality patient care. We understand the importance of nurturing talent and are committed to helping you develop the skills and confidence needed for a successful career in healthcare administration.

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship:

The apprentice may secure full-time employment on successful completion of the apprenticeship.

Contact for this apprenticeship:

BURNLEY COLLEGE
Themisthemis@burnley.ac.uk
01282733005

Reference code for this apprenticeship: VAC1000319137.

Apply now:

Closes on Saturday 30 August 2025. When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.