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- Tasks: Join us as a Customer Service Advisor, scheduling appointments and ensuring top-notch service.
- Company: Morgan Sindall Property Services improves living conditions for communities through integrated asset management.
- Benefits: Enjoy flexible hours, profit sharing, 26 days holiday, and extensive wellbeing support.
- Why this job: Be part of a supportive team that values innovation and customer satisfaction while making a real impact.
- Qualifications: Strong communication skills and experience in customer service or trade-based roles are essential.
- Other info: Part-time role with two shift options; apply early to secure your chance!
Permanent – Part Time (20 hours per week)
Two shifts available: 09:00 - 13:00 or 11:00 - 15:00 (Monday to Friday)
We are looking to recruit Customer Service Advisors to join our team on our Basildon contract, on a part-time basis.
About the Role
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You’ll liaise with our supervisory teams and regional buyers to ensure materials and equipment are ready for use at the agreed appointment times. Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers, and those who have suffered service failure, where your role is to instil customer confidence.
About You
Candidates should have good working knowledge of Microsoft Office, with strong administration, organizational, and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector or a trade-based background, with good problem-solving skills.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works. With over 1000 employees, we foster a culture that puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first. Build your career with a leading property services company, where we recognize that diversity of thought and talented people are key to our success. MSPS is proud to support the resettlement of armed forces personnel.
We shortlist and interview candidates throughout the duration of this advert. We encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date if we receive a high volume of suitable candidates.
Customer Service Advisor (Part Time) employer: Blue Octopus
Contact Detail:
Blue Octopus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with the specific services offered by Morgan Sindall Property Services. Understanding their approach to customer service and the types of repairs and maintenance they handle will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Outlook, as these are essential for scheduling and communication in this role. Consider taking a quick online course or tutorial to enhance your proficiency.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving abilities and customer service skills. Think about situations where you successfully managed demanding customers or resolved complex issues.
✨Tip Number 4
Network with current or former employees of Morgan Sindall Property Services if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles in the repairs and maintenance sector, showcasing your problem-solving skills and ability to handle demanding customers.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with Microsoft Office and your strong communication skills. Explain why you are passionate about customer service and how you can contribute to the team.
Showcase Relevant Skills: In your application, clearly outline your organisational and administrative skills. Provide examples of how you've successfully scheduled appointments or managed customer expectations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Advisor role.
How to prepare for a job interview at Blue Octopus
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled difficult customers or resolved issues in the past. Highlight your ability to instil confidence and maintain a positive relationship with clients.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills, so be ready to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with Microsoft Office
As good working knowledge of Microsoft Office is essential, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, particularly for scheduling and communication purposes.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Look into Morgan Sindall Property Services' commitment to community and customer focus, and think about how your own values align with theirs. This will help you convey why you're a great fit for the team.
