Account Manager

Glasgow-Hybrid/Remote (depending on your location - client base predominantly South East)

Do you want to further your career journey with one of the UK's most exciting high growth businesses? Innovative biotech companies develop most medical advances. Their scientists use a lot of lab consumables, equipment and services in their life saving missions. Our client is a world leader in laboratory procurement, helping with their cloud-based software and amazing services.

We are seeking a proactive and hands-on Account Manager who is responsible for strategically expanding our client's install base in the UK. We are continuing to build this team with individuals who operate with intent to grow existing accounts. You will be positive, flexible, and ready for a challenge.

This role will own the success and growth of our most mature customers. You will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership and be responsible for managing and growing revenue and securing upsell deals for a defined set of current customers.

Our client has a dynamic, entrepreneurial team who work hard, have fun, and support each other to get the absolute best outcomes for our customers. Empowering their people to undertake challenging work, whilst giving them the training and support they need to be successful. When you work hard, it's recognised and rewarded.

• Define the Account Plan and Success Plan for your customers, and drive the actions to execute the defined upsell goals.
• Navigate mature install base accounts, identifying and building key relationships with multiple stakeholders across the customer's organisation.
• Identify growth opportunities and new use cases and drive consumption.
• Lead the resolution of escalations while identifying and implementing continuous improvement opportunities to prevent repeated issues.
• To expand the account, advocate internally for different ways to improve the product and services.
• Drive business value for customers by retaining and growing accounts by implementing growth strategies that help customers maximise their investment.
• Lead upsell and expansion end-to-end.

• Proven track record of success in account management, with a demonstrated track record of consistent over-achievement against assigned upsell and expansion goals.
• Experience owning the post-sales customers' journey, including adoption and implementation to upsell and organic expansion.
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to various audiences, including executives.
• High aptitude for cross-functional collaboration and influence internally and externally.
• Ability to understand a customer's key value drivers and drive value realisation through the partnership.

If you are interested in this fantastic role then please apply.