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- Tasks: Be the friendly face of our clinic, assisting clients and managing appointments.
- Company: Join Links Veterinary Group, a supportive team in beautiful East Lothian.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Make a difference in pets' lives while working in a relaxed, friendly environment.
- Qualifications: NAT 5 Maths and English; previous experience in a veterinary setting preferred.
- Other info: Must have a valid UK driving license for potential branch work.
The predicted salary is between 24000 - 36000 £ per year.
Links Veterinary Group, Haddington, Scotland is seeking a friendly, organized, and dedicated individual to join our team as a Veterinary Receptionist/Administrative Assistant. The ideal candidate will be the first point of contact for our clients and will ensure a smooth and welcoming experience for both pets and their owners. This is a full-time, permanent position working 40 hours per week, with 8-hour shifts from 8:00 AM to 7:00 PM, including 1 in 8 Saturdays.
Key Responsibilities include:
- Greeting and assisting clients courteously and professionally
- Scheduling appointments and managing the clinic's calendar
- Answering phone calls and responding to emails
- Maintaining client records and ensuring accurate data entry
- Processing payments and handling billing inquiries
- Assisting with administrative tasks such as ordering supplies and managing inventory
- Supporting the veterinary team with various tasks as needed
Qualifications / Ideal Candidate:
- NAT 5 Maths and English or equivalent
- Previous experience in a veterinary or medical office setting preferred
- Excellent communication and customer service skills
- Proficiency in Microsoft Office; experience with veterinary management software is an advantage
- Strong organizational skills and attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- Compassionate and caring attitude towards animals and their owners
- Must hold a valid UK driving license and have access to your own car, as branch work may be required at any time
About us: Links Veterinary Group has five branches across beautiful East Lothian, offering beaches and outdoor pursuits right at our doorstep. Our main Haddington branch is housed in a purpose-built facility equipped with digital X-ray, ultrasound, dental suite, two dedicated operating theatres, prep room, separate cat and dog wards, and four large, airy consult rooms, including a dedicated nurse consult room. We also have visiting orthopaedic vets and an ophthalmology referral service. Our team comprises 17 Veterinary Surgeons, 15 Registered Veterinary Nurses, and a dedicated Reception team. We are a friendly, relaxed, and supportive team that enjoys working together.
Benefits:
- 6.6 weeks of annual leave
- Additional leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
- Discounted staff pet care
Veterinary Receptionist/Admin employer: VC Evidensia UK
Contact Detail:
VC Evidensia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist/Admin
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Links Veterinary Group. Understanding their unique offerings will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will demonstrate your ability to remain calm and professional, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Network with current or former employees of Links Veterinary Group if possible. They can provide insights into the company culture and what they value in a candidate, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Given the fast-paced environment, being able to articulate your strategies for staying organised will be beneficial.
We think you need these skills to ace Veterinary Receptionist/Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in veterinary or medical settings. Emphasise your organisational skills and proficiency in Microsoft Office, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to provide excellent customer service. Mention specific experiences that demonstrate your communication skills and attention to detail.
Highlight Relevant Qualifications: Clearly list your qualifications, such as NAT 5 Maths and English or equivalent. If you have experience with veterinary management software, make sure to mention it, as this will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Veterinary Receptionist.
How to prepare for a job interview at VC Evidensia UK
✨Show Your Passion for Animals
As a Veterinary Receptionist, you'll be the first point of contact for pet owners. Make sure to express your love for animals during the interview. Share any relevant experiences you have with pets, as this will demonstrate your genuine interest in the role.
✨Highlight Your Organisational Skills
This position requires excellent organisational abilities. Be prepared to discuss how you've managed schedules or handled multiple tasks in previous roles. Providing specific examples will help illustrate your capability to thrive in a fast-paced environment.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for common customer service scenarios, showcasing how you would handle difficult situations with clients.
✨Familiarise Yourself with Veterinary Software
While experience with veterinary management software is an advantage, showing a willingness to learn can also impress your interviewers. If you have experience with similar systems, be sure to mention it, and express your eagerness to adapt to new technologies.
