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- Tasks: Deliver bedroom furniture with care and a smile, ensuring customer satisfaction.
- Company: Join Bensons, a leader in home delivery, known for exceptional service.
- Benefits: Enjoy a permanent position, pension scheme, and up to 28 days annual leave.
- Why this job: Be the face of our brand, making a positive impact on customers' lives.
- Qualifications: Must have a UK driving licence Cat C or C1 and previous driving experience.
- Other info: Opportunity for career progression after 12 weeks; apply now!
The predicted salary is between 35000 - 42000 £ per year.
HGV2 Customer Delivery Driver
Dagenham
£17.00 or £19.00 PAYE
Monday to Friday Only
06:00 AM Start Time
Bedroom Furniture Deliveries
TEMP TO PERM
The job purpose is to delight our client's customers with an exceptional customer experience ensuring every task is carried out with our client's customers in mind. To be the face of our client for our customers, ensuring we drive courteously, give a warm greeting, handling products with care as you deliver products on time and to a room of their choice following the guidance in our Customer Delivery Charter.
Your key responsibilities as a Customer Delivery Driver will include:
- Ensure your vehicle is clean and fit for the next delivery in order to represent Bensons in our communities.
- Ensure compliance with all transport legal requirements; planning, pre-brief and de-brief processes.
- Ensure adherence to the company uniform policy including personal ID.
- Engage all customers by communicating in a warm, friendly and professional manner ensuring they are left with a positive impression of our service.
- Answer customer queries and feed back to Warehouse and Transport teams in order to resolve outstanding issues.
- Ensure overshoes are worn in customers' homes and gloves used during the delivery.
- Deliver all products to the customers room of choice.
- Install bedroom products once trained and capable to do so as required.
- Leave customer homes tidy, recycling any packaging that has been removed.
- Ensure that the Home Delivery process is adhered to and that the PDA is updated correctly.
- Ensure outbound/inbound paperwork is completed promptly and accurately.
- Ensure all health and safety requirements are adhered to when driving, parking and loading/unloading the vehicle.
- Ensure the vehicle is safe, legal and operational by completing daily checks and reporting issues as you find them.
- Work with warehouse teams to ensure products are loaded and wrapped correctly to stop damage, feeding back opportunities for improvement.
- Take care of products as if they were your own for deliveries and customer collections, ensuring the product is packaged and kept clean at all times.
Qualifications and skills required:
- UK driving licence Cat C or C1
- Valid driver's CPC DQ card / valid driver's digital card
- Previous commercial driving experience in an HGV vehicle
- Previous experience and understanding of using digital tachographs
- Previous experience within a customer facing role
- Ability to lift and manoeuvre heavy items of furniture with manual handling experience
- Understanding of EU Driving legislation and tachograph law
- Desirable experience of using a PDA
The benefits of working with Staffing Match as a Delivery Driver:
- Permanent position opportunity after 12 weeks
- Pension Scheme
- Up to 28 days of annual leave
- Career progression
If this description resonates with you, and you're eager to become part of an exceptional team dedicated to delivering outstanding customer service, don't hesitate to apply today!
Alternatively, please contact Adrian directly on 07739 362 856.
Class 2 Drivers employer: The WordPress Webmaster
Contact Detail:
The WordPress Webmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Class 2 Drivers
✨Tip Number 1
Familiarise yourself with the company's customer delivery charter. Understanding their commitment to customer service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of EU driving legislation and tachograph law. Being well-versed in these regulations will show your potential employer that you take compliance seriously and are ready to handle the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your previous experience in customer-facing roles. Think of specific examples where you provided excellent service, as this will highlight your ability to engage positively with customers during the delivery process.
✨Tip Number 4
Practice your communication skills. Since you'll be the face of the company, being able to convey warmth and professionalism is key. Consider role-playing scenarios with friends or family to build your confidence.
We think you need these skills to ace Class 2 Drivers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant driving experience, especially with HGV vehicles. Include any customer service roles you've had, as this position emphasises delivering exceptional customer experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific skills like manual handling experience and familiarity with digital tachographs, which are crucial for this job.
Highlight Compliance Knowledge: In your application, emphasise your knowledge of transport legal requirements and EU driving legislation. This shows you understand the importance of safety and compliance in the role of a delivery driver.
Showcase Communication Skills: Since the role involves engaging with customers, highlight any previous experience where you successfully communicated with clients. Use examples that demonstrate your ability to leave a positive impression and handle queries effectively.
How to prepare for a job interview at The WordPress Webmaster
✨Know Your Vehicle
Familiarise yourself with the HGV2 vehicle you'll be driving. Understand its features, safety checks, and how to handle it in various conditions. This knowledge will show your preparedness and confidence during the interview.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to engage with customers warmly and professionally, as this is crucial for the role of a delivery driver.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how you can meet the key responsibilities. Emphasise your experience with manual handling, compliance with transport regulations, and your commitment to leaving a positive impression on customers.
✨Dress Appropriately
Make sure to dress in smart, professional attire that aligns with the company's uniform policy. This shows respect for the company and indicates that you take the opportunity seriously.
