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For Companies At a Glance
- Tasks: Assist customers with inquiries and resolve issues via phone.
- Company: Join Sentara Health, a leader in patient care and community health.
- Benefits: Enjoy medical, dental, vision plans, and tuition assistance up to $5,250/year.
- Why this job: Be part of a diverse team making a real impact on health every day.
- Qualifications: High School Diploma and 2 years of customer service experience required.
- Other info: Remote work options available in select states, including Virginia.
The predicted salary is between 30000 - 42000 £ per year.
City/State: Norfolk, VA
Work Shift: First (Days)
Overview: Sentara Health-Patient Accounting, located in Norfolk, VA, is hiring a Customer Service Rep I.
Scheduled Weekly Hours: 40
Responsibilities:
- Handle customer service inquiries via telephone, resolving issues related to member eligibility, prescription benefits, claim payments, billing information, payment plans, and patient scheduling.
- Provide quality service and ensure customer satisfaction through effective communication and education.
Requirements:
- High School Diploma or Equivalent
- At least 2 years of customer service experience
- Previous data entry experience
Keywords: Call Center, Customer Service, Medical Billing, Medical Terminology, Insurance
Benefits:
- Medical, Dental, Vision plans
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down - $10,000
- Reimbursement for certifications and access to CEUs and professional development
- Pet Insurance, Legal Resources Plan
- Opportunity to earn annual discretionary bonus based on system and employee eligibility
Equal Opportunity Employer: Sentara Health values diversity and inclusiveness, reflecting the communities it serves. It is a tobacco-free environment supporting the mission "to improve health every day."
Remote Work: Positions available for remote work in select states including Virginia and others listed.
Customer Service Rep I employer: Sentara
Contact Detail:
Sentara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep I
✨Tip Number 1
Familiarise yourself with medical terminology and billing processes. Understanding the basics will not only help you in interviews but also show your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling customer inquiries, being articulate and clear can set you apart from other candidates.
✨Tip Number 3
Research Sentara Health and its values. Knowing about their mission and how they serve the community can help you align your answers during the interview with what they stand for.
✨Tip Number 4
Prepare examples from your previous customer service experience that demonstrate your problem-solving skills. Being able to share specific instances where you resolved issues will highlight your suitability for the role.
We think you need these skills to ace Customer Service Rep I
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Rep I position. Tailor your application to highlight relevant experience in customer service, especially in medical billing or insurance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service experience and any specific skills related to call centres, medical terminology, or data entry. Use examples that demonstrate your ability to resolve customer inquiries effectively.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are a good fit for Sentara Health. Mention your passion for customer service and how you can contribute to their mission of improving health every day.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at Sentara
✨Know the Company
Before your interview, take some time to research Sentara Health. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Expect questions related to customer service scenarios, such as how you would handle an upset customer or resolve a billing issue. Practise your responses to these types of questions to demonstrate your problem-solving skills and experience.
✨Highlight Relevant Experience
Make sure to emphasise your previous customer service experience, especially in a call centre or medical billing context. Share specific examples of how you've successfully resolved issues or improved customer satisfaction in past roles.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
