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- Tasks: Greet customers, manage calls, and maintain a welcoming environment.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 UK dealerships.
- Benefits: Enjoy healthcare access, discounts, enhanced holidays, and a birthday day off.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and personal growth.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn.
- Other info: Diversity is valued; enthusiasm and a positive attitude are key!
In this customer-facing role, you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry-leading family-friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you’ll do day to day:
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in a timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications:
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be in business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.
Weekend Receptionist employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Receptionist
✨Tip Number 1
Familiarise yourself with the BMW brand and its values. Understanding their mission and customer service philosophy will help you connect better with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and warmly is crucial for a receptionist, so honing this skill can set you apart.
✨Tip Number 3
Get comfortable with multitasking in busy environments. You might want to simulate a busy reception scenario at home, where you manage phone calls, emails, and visitors all at once to build your confidence.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule or plan for managing a reception area. This will not only prepare you for the role but also demonstrate your proactive approach during interviews.
We think you need these skills to ace Weekend Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your communication skills and any previous roles where you created a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service in the past and how you align with their core values.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to multitask, and proficiency in IT, especially Microsoft Office. These are key skills for the Weekend Receptionist position.
Show Your Personality: Since this is a customer-facing role, let your personality shine through in your application. Use a friendly tone and express your passion for creating positive experiences for customers.
How to prepare for a job interview at Group 1 Automotive UK
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer.
✨Emphasise Your Organisational Abilities
Highlight your organisational skills by discussing any relevant experience you have in managing multiple tasks or handling administrative duties. Be prepared to give examples of how you've successfully kept things running smoothly in previous roles.
✨Create a Welcoming Atmosphere
Since the role involves creating a warm and welcoming environment, think about how you can convey this in your interview. A friendly smile and positive attitude can go a long way in making a great first impression.
✨Familiarise Yourself with the Company Values
Group 1 Automotive has core values that guide their operations. Take some time to understand these values—Respect, Integrity, Transparency, Teamwork, and Professionalism—and be ready to discuss how you embody these principles in your work.
