Specialist: Full-Time, Part-Time, and Part-Time Temporary

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Specialist: Full-Time, Part-Time, and Temporary

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Sector: Technology | Role: Specialist | Contract Type: Permanent | Hours: Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Role Overview: As a Specialist, you build brand loyalty and create owners of Apple products and services. You\’re dedicated to selling and delivering a customer service experience that is unique. You are curious—asking questions to learn about our customers\’ needs and customizing recommendations to enrich their lives. This role can be full-time, part-time, or temporary.

Description:

• Deliver excellent service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on purchase options.
• Stay proactively updated on Apple’s products, services, and sales processes.
• Support peers by sharing knowledge and assisting in offering ownership opportunities.
• Maintain accuracy and follow guidelines.
• Perform other tasks as needed, including customer service and support in various store areas.
• Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple\’s values of inclusion and diversity daily.

Minimum Qualifications:

• Availability to work based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled shifts in accordance with local laws and accommodations.

Preferred Qualifications:

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Experience working in a fast-paced environment supporting multiple customers.
• Teamwork skills, shared responsibility, and accountability.
• Curiosity and openness to learning and helping others grow.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information.

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