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- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join WGC, the UK's leading hotel services company, serving over 24 million guests annually.
- Benefits: Enjoy flexible hours, life insurance, wellbeing support, and discounts from 50 retailers.
- Why this job: This role offers career progression, training budgets, and a supportive, inclusive culture.
- Qualifications: Previous housekeeping experience and a passion for delivering excellent service are essential.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 24000 - 32000 £ per year.
Carlton Hotel Blackpool, 282 North Promenade, Blackpool, FY1 2EZ
Rate: £28000 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationships with GM, Exec Housekeeper, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practices
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
- Recruit, train, manage and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Head Housekeeper employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping standards and practices used in hotels, especially those similar to Carlton Hotel Blackpool. Understanding their approach will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of WGC or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to manage a team, improve efficiency, and enhance guest satisfaction. Be ready to discuss these in detail during your interview.
✨Tip Number 4
Research the latest trends in housekeeping and hotel management. Being knowledgeable about industry innovations can set you apart and show your commitment to continuous improvement.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and management. Emphasise any previous roles where you improved productivity or guest satisfaction, as these are key aspects of the Head Housekeeper position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've successfully managed teams or improved service standards in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as team management, communication, and problem-solving. Use keywords from the job listing to demonstrate your fit for the role.
Showcase Your Commitment to Development: Since the company values career progression, mention any training or professional development you've undertaken. Express your enthusiasm for further training opportunities and how they can benefit both you and the company.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you've successfully motivated and trained staff in the past.
✨Understand Guest Satisfaction Metrics
Familiarise yourself with how guest satisfaction is measured in the hospitality industry. Be ready to share ideas on how you can improve these metrics based on your past experiences.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've handled challenges in previous roles. Prepare specific examples that highlight your ability to solve problems effectively and maintain high standards.
✨Know the Company Culture
Research WGC and their commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to this culture and support a positive work environment.
